Temp Order Administrator

3 days ago


ShorehambySea, United Kingdom Clearline Recruitmentment Ltd Full time

**Job Title**:Temp Order Administrator**

**Location: Shoreham by Sea**

**Salary: £11-£12 per hour**

**Full Time**

**Immediate Start - 12 week contract with strong possibility for extension**
- Are you available immediately?_
- Do you have strong administration and communication skills?_
- Would you like to join a fun, vibrant, fast-paced team in an innovative company?_
- If so, we want to hear from you_

Our client is based in Shoreham and are looking to recruit an Order Administrator to join the operations team to ensure excellent customer service in WLR, SIP & Broadband Provisioning as well as Number Management and Porting.

**Responsibilities**
- Confidently provide CPS, WLR, broadband, SIP, number porting and management provisioning services to our internal teams, resellers, and customers, keeping each party always updated.
- Confidently interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales.
- Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets.
- Chase, update and follow through to completion all orders, including escalations in a timely manner.
- Carry out "like for like" transfers, geographical and non-geographical number ports from one carrier to another.
- Maintain customer My Inbound accounts and provide ad hoc training to customers, resellers, and colleagues.
- Completion of all tasks in queue by the end of the day and ensuring any handover is presented in plenty of time for colleagues to keep on top of tasks.
- Ongoing maintenance and response for any Provisioning & Number Management Inbox queries.
- Update the Provisioning Manager on any provisioning orders being escalated or potential issues.
- Adhere and contribute to the company's quality system and processes, and their maintenance.
- Actively contribute to and promote the use of best practice and continual service improvement within the team.

**Essential Skills**
- Customer service focussed within a telecoms-based company with excellent telephone manner.
- Experience and understanding in some (if not all) of the following: o Line (ISDN2/30, Analogue) provisioning
- SIP Provisioning
- Number provisioning and management
- Number porting Be prepared to own an issue and see through to completion but to escalate or ask for help when needed.
- Exceptional attention to detail with accurate numeracy, written and data entry skills.
- A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner.
- Be able to quickly gather the right information from the customer/colleague, analyse and take responsibility with appropriate and timely action.
- Target focused and with determination to always keep on top of all tasks and escalations, whilst assuring excellent customer service which generates positive feedback.
- An ability to deliver clear and articulate information to customers and colleagues; adjusting language and detail to suit the audience, whether it is verbal or written.
- Solid experience in reporting issues to suppliers, chasing and following through to ensure incidents are resolved in a timely manner.
- A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge and help understand and develop ideas across the team. Above all, to actively contribute to ensuring an efficient andcohesive team effort.
- Proficiency in: MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports)
- MS Word or similar (creating and maintaining procedures and manuals about how the department runs)

For more information, please contact Chloe McCausland at Clearline Recruitment.



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