Operations Administrator

6 months ago


Reading, United Kingdom UTP Merchant Services Ltd Full time

**Position**:Operations Administrator

**Reporting To**: On-Boarding Supervisor

**Status**:Permanent

**Salary**:£22,600 per annum plus benefits

**Hours**:Full-Time (basic hours are 9.00 a.m. to 5.30 p.m)

**Based**:Reading

**The Company**:
With a customer base of over 20,000 customers, approximately £3 billion is processed across UTP’s estate of credit card machines each year with many hundreds of new customers being added on a monthly basis.

**The Role**:
**Duties and Responsibilities include**:

- Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer;
- Assisting sales agents in an empathetic, persuasive, and confident telephone manner;
- Detailed knowledge of overall Customer Service processes & query resolution;
- Quickly develop an understanding of the end to end flow of new customer accounts through the company’s set-up process;
- Provide support for all sales agents until account approval is achieved;
- Take ownership over individual pipeline, either by resolving the issue directly or sourcing details from merchants.

Will be able to evidence
- Excellent verbal and written skills;
- Educated to A Level or equivalent qualification level;
- A keen eye for detail and ability to perform daily tasks without high error rate;
- Exceptional organisational skills;
- High energy with the ability to multi-task and prioritise as appropriate;
- A sense of ownership and an autonomous approach to workload;
- Comfortable working independently and efficiently to deadlines;
- Ability to logically pursue problems, overcome queries and set priorities;
- Strong interpersonal and relationship building abilities;
- Self-motivation with a positive approach to targets, whilst supporting the department manager to ensure department KPI’s are adhered to;
- Living within a reasonable commute of Reading.

At UTP we recognise that our employees are our greatest asset and we like to reward your hard work with benefits that we think you will love

Our aim is to continually support you in work, but out of work too

Here is a glimpse at what’s on offer:

- Your birthday off (paid).
- Regular staff social events.
- Annual awards ceremony.
- Breakfast on a Friday.
- Company pension.
- Health and wellbeing programme.
- Referral programme.
- Free eye test and payment contribution towards glasses at Specsavers.
- Access to PERKBOX and monthly credit added to your account.
- Dress down Friday.

We take pride in our employees being a team of diverse and inclusive individuals. Every employee is considered equal to opportunities and progression. We strive to create an environment where everyone feels valued and respected.

**Job Types**: Full-time, Permanent

**Salary**: £22,600.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Reading: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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