Operations Administrator

11 hours ago


Reading, Reading, United Kingdom CV-Library Full time

**About the Role**

We are seeking an experienced Order Processing Specialist to join our team in Reading. This is a fantastic opportunity for a skilled administrator to work with a well-known FMCG client and contribute to their growing Operations Team.

The successful candidate will be responsible for accurately processing sales orders, ensuring all required documentation is properly received and retained, and maintaining accurate customer data. They will also communicate with customers via phone and email, resolve inquiries, and ensure customer satisfaction.

This role requires strong organizational skills, good communication skills, and the ability to handle multiple tasks. The ideal candidate will have 1-2 years of experience in an administrative or call centre role, be IT literate, and have experience using ERP systems.

Key Responsibilities:

  • Sales Order Processing: Accurately enter and process sales orders into the ERP system, ensure all required documentation is properly received and retained, and maintain accurate customer data.
  • Customer Communication: Communicate with customers via phone and email, resolve inquiries, and ensure customer satisfaction.
  • Liaising with Internal Teams: Collaborate with internal teams such as Project Management, Warehousing & Finance, and Business Areas to ensure smooth coordination of processes and operations.

Requirements:

  • IT Literacy: Familiarity with Microsoft Office packages and basic accounting principles.
  • Excellent Organisational Skills: Strong organisational skills and the ability to handle multiple tasks.
  • Good Communication Skills: Good communication skills, both written and verbal.

About Us

We are a career progressive, friendly organisation that values our staff and strives to provide a supportive and inclusive environment. We offer a competitive salary package, including £25,000 - £27,000 per annum, plus benefits such as pension, healthcare, and paid holiday time.



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