Audio Typist/administrator

4 months ago

Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

An exciting opportunity has arisen for an audio typist/administrator to join the team within the busy Plastic Surgery department at Bedford Hospital.

We are a busy, fast growing department within Bedford Hospital, specialising in Hand Trauma, Breast and General Plastic Surgery. We are well known for our laser service and provide expert care to adults and children across the country. We as team are highly motivated and dynamic and work hard to provide a high quality service to our patients.

To provide administrative audio-typing support to the Plastic Surgery Secretarial Department, including use of medical terminology and digital dictation systems in the typing of consultant clinic letters.

To provide a courteous and professional service to patients by efficiently managing phone queries and providing administrative support for patients in a busy department.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.
1. To provide an excellent standard of typing support to the Plastic Surgery This may include touch, digital audio and copy typing. The job will require typing and checking of letters at speed from dictation, and other tasks associated with the production and circulation of clinical correspondence.
2. To ensure that actions from clinic letters have taken place such as booking of appointments, adding patients to the Outpatient waiting list and requesting further investigations via the ICE system.
3. To validate dictations to ensure the patient details are correct by cross referencing the profiling window with the dictation.
4. To recognise inconsistencies and anomalies within dictations and escalate to the named Author, Medical Secretary or Service Manager if necessary.
5. To print completed correspondence and organise letters into envelopes for posting.
6. To scan relevant clinical correspondence to the electronic patient records system Mediviewer.
7. Undertaking data input duties to ensure computerised records are kept up to date and accurate at all times, including filing and uploading on Mediviewer.
9. To book appointments for patients where required, following Outpatient booking processes. For short notice bookings, to contact patients directly to inform them of appointments.
10. To help the department with compliance with the 18 week referral to treatment target by supporting with validation of the weekly file. This can include bringing forward appointments, contacting other departments to request results and liaising with consultants to highlight patients who need their input.
11. To take minutes for meetings as indicated by the Service Manager and Medical Secretaries.
12. Observing strict confidentiality in all matters concerning patients and visitors.
13. Demonstrating and explaining practices and procedures to new, less experienced staff.
14. To be aware of Departmental Health and Safety requirements.
15. To carry out any other reasonable duties as assigned by the Manager commensurate with grade.

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