Endoscopy Admin Assistant

7 months ago


Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Responsible for the booking of patients through the correct pathways depending on the triage of patients. Ensuring patients are booked within breach dates. Report any potential breaches to the Waiting List Co-ordinator/Endoscopy Lead Nurse To work closely with the Nurse Endoscopists, supporting them with any administration tasks including audio typing and the sending out of Histology results using the Hospitals big hand and ICE system. To work closely with the Surveillance co-ordinator, supporting them with any administration tasks including audio typing and sending out of letters.

To liaise with GP practices and patients as necessary to obtain all relevant, accurate data if differs from Hospital IPM system. To take incoming telephone calls ensuring they are dealt with courteously and sensitive manner with due regard to confidentiality. Ensure accurate message taking and information/request are actioned immediately by the appropriate members of staff. To liaise and negotiate with patients, by phone, booking suitable appointments within the allocated timescale.

Making sure all relevant information is sent out within specified timescales. This will involve telephone contact with patients. Incorporating patient call centre approach to managing TCI dates. Resolve straightforward enquiries from patients.

To give advice, reassurance to patients, careers and relatives who have concerns regarding appointment or procedures. Update IPM with new admission offers, including amendments, removals and suspensions for Endoscopy patients. Entering data onto the Unisoft scheduling system and ensure that it is maintained and kept up to date. If new technology/electronic systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes maximised.

Responsible for ensuring stationery levels are maintained in the office at all times and that office equipment and printing facilities are in good working order for the essential operation of the Unit.



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