Guest Services Assistant

4 weeks ago


Swanage, United Kingdom Away Resorts Full time

**Guest Services Assistant**

**Location**: Swanage Bay View holiday Park, Dorset

**Hours of work**: Various

**Salary**: £9.50 per hour

**What we need in a nutshell**

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will deputise in the absence of the Guest Services Manager and help with the smooth running of the department.

**Who are we?**

**What you’ll be doing**

Reporting to the Guest Services Manager you will be assisting the running of the Guest Services department. This includes:

- Spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings
- Resolving their complaints so that they walk away with a smile
- Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
- You will be one of the first point of contact for all our Holiday Home Owners

One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

**Skills, experience and qualities you’ll need**

We are looking for someone with Supervisory and Customer service skills, preferably in the hospitality sector. We’d ideally like you to tick the following boxes:

- A confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
- Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

**What we can offer you**

This is an exciting and varied role and a great opportunity to develop your career in sales. And we look after you with a great range of benefits, including:

- Life Insurance
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition

**Want to join our team? Here’s how to apply**

**Our promise to you**

Holiday Heroes come with all sorts of different super-powers, and we welcome them all After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work

**Good Luck**

INDHP



  • Swanage, Dorset, United Kingdom Away Resorts Full time

    Guest Services AssistantLocation: Swanage Bay View holiday Park, DorsetHours of work: VariousSalary: £9.50 per hourWhat we need in a nutshellWe want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will deputise in the absence of the Guest...


  • Swanage, United Kingdom Away Resorts Full time

    **Location**: Swanage Bay View holiday Park, Dorset **Job Type**:Variable Hours - Fixed Term Contract **Salary**: £10.42 per hour **What we need in a nutshell** We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will deputise in the...


  • Swanage, United Kingdom Away Resorts Full time

    **Location**: Swanage Bay View holiday Park, Dorset, Swanage BH19 2QS **Hours of work**: Seasonal Contract - Weekends **Salary**: £11.44 per hour. Paid weekly **What we need in a nutshell** We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they...


  • Swanage, Dorset, United Kingdom Away Resorts Full time

    Location: Swanage Bay View holiday Park, DorsetJob Type:Variable Hours - Fixed Term ContractSalary: £10.42 per hourWhat we need in a nutshellWe want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will deputise in the absence of the Guest...


  • Swanage, United Kingdom Away Resorts Full time

    What we need in a nutshell  We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will deputise in the absence of the Guest Services Manager and help with the smooth running of the department. Who are we? Experience the beauty of...


  • Swanage, United Kingdom Away Resorts Full time

    **What we need in a nutshell** We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will deputise in the absence of the Guest Services Manager and help with the smooth running of the department. **Who are we?** Experience the beauty of...


  • Swanage, United Kingdom Away Resorts Full time

    Location:  Swanage Bay View holiday Park, Dorset, Swanage BH19 2QS Hours of work:  Seasonal Contract- Weekends

  • Service Assistant

    1 week ago


    Swanage, United Kingdom National Trust Full time

    As a Service Assistant you'll work across visitor areas, helping to deliver high-quality customer service at a busy beach location. **Salary**: 11.50 per hour **Contract/duration**:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us...

  • Service Assistant

    3 weeks ago


    Swanage, United Kingdom National Trust Full time

    This service assistant role will involve working within our Outdoor Facilities team at Studland Bay, to help deliver exemplary site presentation, maintenance, and an all-round excellent visitor experience. A full driving licence is required to be able to drive estate vehicles. By bus, bike or car, to help you commute to our stunning location, we offer...

  • Service Assistant

    3 weeks ago


    Swanage, United Kingdom National Trust Full time

    This service assistant role will involve working within our Outdoor Facilities team at Studland Bay, to help deliver exemplary site presentation, maintenance, and an all-round excellent visitor experience. This role is based on 1950 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal...

  • Service Assistant

    2 weeks ago


    Swanage, Dorset, United Kingdom National Trust Full time

    This service assistant role will involve working within our Outdoor Facilities team at Studland Bay, to help deliver exemplary site presentation, maintenance, and an all-round excellent visitor experience.This role is based on 1950 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal...


  • Swanage, United Kingdom National Trust Full time

    Being a Welcome and Service assistant at the National Trust is all about people-connecting with them, inspiring them and making sure they have the best possible day when they come to visit. if you love working at a busy, outdoor location and care for places so that people and nature can thrive-this could be the job for you. Due to the seven day nature of...


  • Swanage, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of a passionate team this role as a Welcome & Service Assistant, plays a core part in providing administrative and practical support within the Visitor Experience team. This role is based on 975 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal...


  • Swanage, Dorset, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of a passionate team this role as a Welcome & Service Assistant, plays a core part in providing administrative and practical support within the Visitor Experience team.This role is based on 975 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal...


  • Swanage, Dorset, United Kingdom National Trust Full time

    Being a Welcome and Service assistant at the National Trust is all about people-connecting with them, inspiring them and making sure they have the best possible day when they come to visit.if you love working at a busy, outdoor location and care for places so that people and nature can thrive-this could be the job for you.Due to the seven day nature of the...


  • Swanage, United Kingdom National Trust Full time

    As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. **Salary**:£11.64 per hour **Contract/duration**:Fixed term contract ending 3 November 2024 **Hours/working pattern**:Flexible, weekend and public holidays work...


  • Swanage, United Kingdom Away Resorts Full time

    **Grounds Assistant** **Location**: Swanage Bay View holiday Park, Dorset **Hours of work**: Various **Salary**: £9.81 per hour **Who are we?** **What we need in a nutshell** We need someone who will keep our grounds, and the holiday park, in tip-top condition and looking spectacular, cutting, maintaining, renewing and improving everything from the...


  • Swanage, United Kingdom Away Resorts Full time

    **Grounds Assistant** **Location**: Swanage Bay View holiday Park, Dorset **Hours of work**: Various **Salary**: £9.81 per hour **Who are we?** **What we need in a nutshell** We need someone who will keep our grounds, and the holiday park, in tip-top condition and looking spectacular, cutting, maintaining, renewing and improving everything from the...

  • Service Assistant X 4

    3 weeks ago


    Swanage, United Kingdom National Trust Full time

    Do you enjoy helping people and providing phenomenal service? Then please read on! Working within a lively atmosphere as part of hardworking team, this role as a Service Assistant plays a core part in providing fantastic customer service. **The Hours**:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working...

  • Service Assistant X 4

    3 weeks ago


    Swanage, United Kingdom National Trust Full time

    Do you enjoy helping people and providing phenomenal service? Then please read on! Working within a lively atmosphere as part of hardworking team, this role as a Service Assistant plays a core part in providing fantastic customer service. **The Hours**:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working...