Welcome & Service Assistant

3 weeks ago


Swanage, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Salary**:£11.64 per hour

**Contract/duration**:Fixed term contract ending 3 November 2024

**Hours/working pattern**:Flexible, weekend and public holidays work required

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

**Interview**:15th June

What it's like to work here:As part of the Welcome team, working across two locations on site, you will be the first and last person our visitors see as they enjoy their time at the castle but the role is not just about welcoming our visitors.

As we embark on a 3 year, multi million-pound, conservation project you will be paramount in connecting visitors with our cause through the promotion of National Trust memberships, fundraising for future projects and deep and engaging conservations.

Reporting to the Welcome Manager, you’ll be part of a team of a well-established Welcome & Service Assistants working at our Welcome Centre and Ticket Office.
- What you'll be doing:Actively promoting our Growing Support strategy (Memberships/Donations/Fundraising/Gift Aid)

Working alongside a big team of staff and volunteers in delivering outstanding customer service across the property.
- Engaging with visitors about ongoing vital conservation work at the castle and the wider Purbeck portfolio
- Working at our Ticket Office providing knowledge and guidance
- Working at our Welcome Centre providing information, orientation and serving hot drinks and snacks
- Working on our tills selling admission tickets, processing payments of activities and events
- Promoting events, offers, products, and benefits of actively supporting the National Trust
- Supporting the delivery of events at times throughout the year
- Supporting across the property when required
- Maintaining high standards of site presentation and ensuring a litter free environment

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t or p/t (until 03/11/24)



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