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Welcome & Service Assistant

4 months ago

Swanage, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of a passionate team this role as a Welcome & Service Assistant, plays a core part in providing administrative and practical support within the Visitor Experience team.

This role is based on 975 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

By bus, bike or car, to help you commute to our stunning location, we offer expenses for the ferry to and from work.

What it's like to work here:The area, famed for its beaches, castle and countryside, is home to some of the rarest species in the UK, including British reptiles. To become part of our friendly team, you will need a love of the outdoors and an interest in active pursuits. A strong commercial focus and year-round opening means work at Purbeck requires energy and commitment, and the roles are fun and varied in a unique location.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Creating lasting memories and maintaining access to the outdoors are a vital part of what we do. You’ll be responsible for assisting with event planning and programming. As a Welcome & Service Assistant, you will provide support to the Visitor Experience team whether that is advising volunteer groups, assisting with events or administering the booking or volunteer system.

Understanding how and why we engage our supporters is key. You’ll work with the property teams to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters, signs and interpretation around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (975 hrs py)