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Guest Services Assistant
3 months ago
Guest Services Assistant
Location:
Swanage Bay View holiday Park, Dorset
Hours of work:
Various
Salary:
£9.50 per hour
What we need in a nutshell
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
You will deputise in the absence of the Guest Services Manager and help with the smooth running of the department.
Who are we?
What you'll be doing
Reporting to the Guest Services Manager you will be assisting the running of the Guest Services department
This includes:
- Spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings
- Resolving their complaints so that they walk away with a smile
- Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
- You will be one of the first point of contact for all our Holiday Home Owners
One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, experience and qualities you'll need
We are looking for someone with Supervisory and Customer service skills, preferably in the hospitality sector.
We'd ideally like you to tick the following boxes:
- A confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
- Comfortable multitasking, working as part of a team and solving problems using your own initiative.
What we can offer you
This is an exciting and varied role and a great opportunity to develop your career in sales.
And we look after you with a great range of benefits, including:
- Life Insurance
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition
Want to join our team? Here's how to apply
Our promise to you
Holiday Heroes come with all sorts of different super-powers, and we welcome them all After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities.
We'll never accept any form of discrimination, and we'll forever strive, not just for our product to be unique, but our people too.
In short, we want to bring your whole self to workGood Luck
INDHP