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Welcome & Service Assistant

3 months ago

Swanage, Dorset, United Kingdom National Trust Full time

Being a Welcome and Service assistant at the National Trust is all about people-connecting with them, inspiring them and making sure they have the best possible day when they come to visit.


if you love working at a busy, outdoor location and care for places so that people and nature can thrive-this could be the job for you.


Due to the seven day nature of the site the working week will be a rolling Sunday, Monday, Tuesday one week and Monday and Tuesday the following, five days per fortnight.


Salary:
£10,510 per annum

Contract/duration:
Fixed term to 28th February 2025

Hours/working pattern:
five day fortnight, Sunday -Tuesday week 1 and Monday & Tuesday week 2

We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2024


What it's like to work here:Reporting to the Senior Visitor Experience Manager, you'll be part of the Studland team, in Purbeck.

The sites wildlife rich habitats and stunning sandy beaches draw in over 1.5 million visitors per year.

This is a great platform for delivery of an engaging programme of visitor facing activities as well as interpretation and community partnership work.


What you'll be doing:
Working through the year in a unique location like Studland bay requires commitment and an energetic approach.

You will be assisting with the current programming calendar whether direct delivery of trails and activities or supporting partners to facilitate events.


Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

This role would suit anyone with a passion for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

  • customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Taxfree childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (975 hrs py to 28/02/25)