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Service Assistant

3 months ago

Swanage, Dorset, United Kingdom National Trust Full time

This service assistant role will involve working within our Outdoor Facilities team at Studland Bay, to help deliver exemplary site presentation, maintenance, and an all-round excellent visitor experience.


This role is based on 1950 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

The working week for this role will be
Tuesday to Saturday.


By bus, bike or car, to help you commute to our stunning location, we offer expenses for the ferry to and from work.

A full driving licence is required to access the four miles of beach and car parks as well as the wider estate.


What it's like to work here:The Studland Peninsula is one of the most biodiverse areas in the UK and is home to some of its rarest species, including all 6 British reptiles.

The site's wildlife rich habitats and stunning sandy beaches draw in over 1.5 million visitors each year, by land and by sea.

It is the mission of our Outdoor Facilities team to improve and maintain this thriving site and its natural habitats for the benefit of both visitors and wildlife.


What you'll be doing:

Working throughout the year in a unique location like Studland Bay requires commitment and an energetic approach to tackling a wide variety of practical tasks and responsibilities.

Working with the Outdoors Facilities team, you will assist with day-to-day servicing and security for the beaches and car parks and maintenance including fencing, strimming and footpath repair at a high-volume visitor site.


You'll work within the appropriate National Trust procedures and guidelines to support the team objectives of excellent facility maintenance and compliance.


This will include assisting with practical tasks to help deliver our site management plan, which could vary from maintaining the car parks, constructing infrastructure, conducting invasive species removal and vegetation clearance, or patrolling the site to ensure visitor safety and enjoyment.

The ability to build a good rapport with members of the public is imperative as you will be regularly interacting with visitors, regarding BBQs, dogs and littering behaviour.


There may be opportunities to collaborate with colleagues from across the Purbeck portfolio at Studland; including rangers, visitor experience teams and project staff to deliver our engagement and conservation strategies.


  • Who we're looking forA cando attitude
  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • A willingness to learn new skills
  • Ability to work well in a team or on your own
  • Good understanding of the National Trust and what we do
  • A Full UK driving Licence, and happy to drive our vehicles across sites
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Permanent f/t (1950 hrs py)