Administration Assistant

3 weeks ago


Workington, United Kingdom Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Full time

An opportunity has arisen for a full-time (37.5 hours per week) permanent band 2 administrator to join our transforming community team in West Cumbria as an Admin Assistant.

This post is to be based in our West Cumbria clinic (Park Lane Clinic, Workington) as the role is primarily to focus on reception within this busy department, high level customer service skills both in person and by telephone as crucial to the success of this role.

We are seeking someone who has interest in supporting our busy clinical team, the post holder will need to have experience of working in a similar environment and previous secretarial experience is essential due to the demands of the role.

This post could be ideal for someone that wishes to develop further administrative skills within an existing and transforming service. The post will provide training and development opportunities - the service is committed to upskilling our workforce.

Full support will be provided by an experienced Administration Team Lead/Manager as well as the service leads.

**The post holder will be able to evidence**:

- Experience of front-facing reception duties.
- Experience in a customer / patient and service user focused environment - It is critical that excellent customer service is delivered in person or over the telephone.
- Good verbal and written communication skills
- Good organisational skills.
- Be able to prioritise a fluctuating workload.
- Proven experience of working with Microsoft Office packages.
- Diary management skills
- To meet the mobility requirements for this role as outlined in the job overview - Current driving licence and access to a car is desirable.
- Desirable: A working knowledge of electronic patient record systems (i.e. RiO)

The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

To express an interest in this post please describe your suitability and skills in line with the enclosed B2 Admin Assistant job description.

The successful applicant would start as soon as operationally able.

For informal discussions or site visits please refer to the contact information section.

Please note this is a full time position and remote working opportunities cannot be considered for this role.

Please find attached job description for full details.

**Advertising date**: 23rdMay 2023

**Closing date**: 6thJune 2023



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