Recalls Administrator

**Recalls Administrator**

Location: Workington

Hours: Various

**Salary**: £10.42 PH (A2 Role Profile)

Responsible to: Senior Administrator / Operational Service Manager

**Role Purpose**

Workington GP Practice have an exciting opportunity for an enthusiastic individual to join us as a Recalls Administrator. As a Recall Administrator you will need to be an effective and efficient communicator to be able to undertake and prioritise a variety or administrative duties.

**Job summary**

The post holder will work within a supportive administrative team to support the recalls of patients with a chronic disease. You will be required to carry out searches, audits and recalls as required by the practice to support maximal achievement in QOF and other practice targets.

**Role of Department**

Providing dedicated day to day administrative support to the wider team and ensure all administrative and clerical requirements are provided in a timely and efficient manner.

**Duties and Responsibilities**

Duties will include, but are not limited to:

- LTC condition recall, creation, searches & booking
- Creation of QOF LTC lists. Both text and letter versions
- Running of month of birth searches. As per calendar for ensuring adequate invitation time ahead of birth month
- Baby immunisations
- Ensuring booked before due
- Contact for overdue imms
- Coding of under 5 registration imms history
- Floreys
- Sending pre appointment questionnaires
- Saving of questionnaires
- Online appointment
- Booking checking for inappropriate items such as early smears
- Diary date system
- Creation of new diary date follow up entries from tasks
- Running of searches of due & overdue diary date entries
- Contacting patients to book due diary date entries
- Housekeeping of diary date system
- Use of diary date completer
- Checking & downloading of ICE results to complete diary dates
- medication bloods
- Overdue searches & booking, DOAC, DMARDS, various others
- Enhance service activity checking
- Running of quarter reports
- Checking/correcting of coding issues for payment
- Ardens case finder reports
- Production of report lists
- Liaising with GP's to address reports
- Correction of minor coding issues
- Flu programme
- Creation of lists. Both text and letter versions
- Payment searches
- Pharmacy vaccination corrections
- Covid
- Creation of lists. Both text and letter versions

**Confidentiality**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Provide support for Service Delivery Leads where required.

**Health and safety**

The post holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control Policy. This will include:

- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role

**Equality and diversity**

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional development**

The post-holder will participate in any training programme im