Receptionist

3 weeks ago

Workington, United Kingdom James Street Group Practice Full time

**1. JOB DETAILS**

**Job title: Receptionist**

**Accountable to: Operational Service Manager/Senior Administrator**

**Location: Workington GP Practice**

**Hours: We have a position of 25 hours over five days available (rota basis covering either early shift or late shift)**

**2. JOB SUMMARY**

Workington GP Practice have an exciting opportunity for enthusiastic individuals with a can do attitude and friendly and cheerful disposition to join our front of house reception team.

The post holder will have responsibility for front line reception duties and the provision of confidential, professional, efficient and responsive administrative support service. You should have excellent customer service skills and demonstrate a high degree of tact, diplomacy and confidentiality as the first point of contact for service users, carers, health professionals and third party organisations.

You will have very good communication, team working and organisational skills and be comfortable wrong in a fast paced environment while maintaining and calm approach.

All staff are expected to work within NCPC Values:
**We Care We are a Team We Work Hard to Improve**

**3. ROLE OF DEPARTMENT**

Act as the first point of contact for patients presenting at the practice, external agencies and all staff members, providing a first-class level of Reception/Customer Service

Offer general assistance within the practice and project a positive and friendly image to patients and other visitors, in person and via the telephone.

Receive, assist/care navigate/sign post direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake reception related administrative duties.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

**4. ORGANISATIONAL CHART**

**Locality Lead**

**Operational Service Manager**

**Receptionist**

**5. KEY WORKING RELATIONSHIPS**

Working closely with all staff groups across the town to include GPs, nursing staff, reception staff, and the management team.

Working very closely and in collaboration with the wider NHS agencies and Social Care providers to ensure efficient, effective patient centred care is always prioritised.

Working with third party agencies to support any incoming enquiries and outgoing requests.

**6. DUTIES AND RESPONSIBILITIES OF THE POST**

Duties will include, but are not limited to:

- Acting as the focal point of the practice and act as a liaison between patients, clinicians and other members of the team
- Greet all patients on arrival, ensuring all patients are checked in for their appointment either manually or via the patient touch screen
- Effective use of the practice appointment system, to include booking appointments and assisting with the maintaining/monitoring the appointment system, including processing of e-requests
- Assisting with any patient queries and concerns
- Signposting and care navigating patients to the correct service
- Dealing with messages from patients, clinicians or external agencies and take appropriate action where required
- Dealing with tasks that clinicians may assign to you in an effective and timely manner
- Photocopy documentation as required
- Input data into the patient’s health records as necessary
- Contributing to identifying and acting on potential improvements
- Updating and monitoring patient information notice boards, to ensure all relevant information is available and up to date, and ensuring waiting rooms are free from obstructions and clutter
- Restock clinical rooms with stationery stock as needed
- Assist with contacting patients to arrange appointments for annual long term condition reviews, NHS health checks, vaccination clinics or reviews
- Send pre-appointment questionnaires and invites for recall patients
- Chaperone, as requested
- Check and sign for deliveries as per practice protocol and notify the relevant Manager of the delivery in a timely manner
- Open and close premises, de-activating or activing alarms, and ensuring all necessary preparations are made to receive patients or close up for the night
- Act as a NHS App Ambassador to support patients to utilise the NHS App
- Ensure visitors are asked to sign in visitor book
- Supporting with other reasonable duties as required
- To have a thorough knowledge of all relevant practice procedures
- To work in accordance with written protocols
- General filing and other tasks associated with maintaining efficient reception team
- To provide cover for colleagues in times of absence for annual leave/sickness
- Undertake any other duties as instructed by management

**7. INDIVIDUAL RESPONSIBILITIES**

The post holder is expected to:
Adhere to NCPC policies and procedures and relevant legislation including the requirements of the any professional bodies

Attend mandatory training as identified by the organisation.

Adhere to

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