Receptionist

5 months ago


Workington, United Kingdom James Street Group Practice Full time

**1. JOB DETAILS**

**Job title: Receptionist**

**Work pattern: 37.5 hrs per week
- over 7 days a week between the hours of 8am until 8pm**

**Salary: £22,385.22-£23,529.92 per annum**

**Accountable to: Operational Service Manager**

**Location: Workington GP Practice**

**2. JOB SUMMARY**

Workington GP Practice have an exciting opportunity for enthusiastic individuals with a can do attitude and friendly and cheerful disposition to join our front of house reception team working across practice sites and the Primary Care Centre.

The post holder will have responsibility for front line reception duties and the provision of confidential, professional, efficient and responsive administrative support service. You should have excellent customer service skills and demonstrate a high degree of tact, diplomacy and confidentiality as the first point of contact for service users, carers, health professionals and third party organisations.

You will have very good communication, team working and organisational skills and be comfortable wrong in a fast paced environment while maintaining and calm approach.

All staff are expected to work within NCPC Values:
We Care We are a Team We Work Hard to Improve

**3. ROLE OF DEPARTMENT**

Act as the first point of contact for patients presenting at the practice and Primary Care Centre, external agencies and all staff members, providing a first-class level of Reception/Customer Service

Offer general assistance within the practice and project a positive and friendly image to patients and other visitors, in person and via the telephone.

Receive, assist/care navigate/sign post direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake reception related administrative duties.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

**4. ORGANISATIONAL CHART**

**Locality Lead**

**Operational Service Manager**

**Receptionist**

**5. KEY WORKING RELATIONSHIPS**

Working closely with all staff groups across the town to include GPs, nursing staff, reception staff, and the management team.

Working very closely and in collaboration with the wider NHS agencies and Social Care providers to ensure efficient, effective patient centred care is always prioritised.

Working with third party agencies to support any incoming enquiries and outgoing requests.

**6. DUTIES AND RESPONSIBILITIES OF THE POST**

Duties will include, but are not limited to:

- Acting as the focal point of the practice and act as a liaison between patients, clinicians and other members of the team
- Greet all patients on arrival, ensuring all patients are checked in for their appointment either manually or via the patient touch screen
- Receive and process incoming calls to reception and deal with enquiries from patients efficiently in a polite and professional manner
- Effective use of the practice appointment system, to include booking appointments and assisting with the maintaining/monitoring the appointment system, including processing of e-requests
- When in the Primary Care Centre, taking responsibility for the management and preparation of the 24 hour ambulatory BP and ECG equipment, ensuring the equipment is programmed correctly and the data is sent to the relevant teams when returned from the patient.
- Assisting with any patient queries and concerns
- Signposting and care navigating patients to the correct service
- Dealing with messages from patients, clinicians or external agencies and take appropriate action where required
- Dealing with tasks that clinicians may assign to you in an effective and timely manner
- Photocopy documentation as required
- Input data into the patient’s health records as necessary
- Contributing to identifying and acting on potential improvements
- Updating and monitoring patient information notice boards, to ensure all relevant information is available and up to date, and ensuring waiting rooms are free from obstructions and clutter
- Restock clinical rooms with stationery stock as needed
- Assist with contacting patients to arrange appointments for annual long term condition reviews, NHS health checks, vaccination clinics or reviews
- Send pre-appointment questionnaires and invites for recall patients
- Chaperone, as requested
- Check and sign for deliveries as per practice protocol and notify the relevant Manager of the delivery in a timely manner
- Open and close premises, de-activating or activing alarms, and ensuring all necessary preparations are made to receive patients or close up for the night
- Act as a NHS App Ambassador to support patients to utilise the NHS App
- Ensure visitors are asked to sign in visitor book
- Supporting with other reasonable duties as required
- To have a thorough knowledge of all relevant practice procedures
- To work in accordance with written protocols
- General filin


  • Receptionist

    6 months ago


    Workington, United Kingdom Bupa Dental Care Full time

    Bupa Dental Care Workington are looking for a Dental Receptionist to join their experienced team. **Fixed term contract for 18 months** **Full time - Mon - Fri 7.45 - 5.15** Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered...

  • Receptionist

    5 months ago


    Workington, United Kingdom James Street Group Practice Full time

    **1. JOB DETAILS** **Job title: Receptionist** **Work pattern: dependent on hours over seven days a week** **Accountable to: Operational Service Manager** **Location: Workington GP Practice** **2. JOB SUMMARY** Workington GP Practice have an exciting opportunity for enthusiastic individuals with a can do attitude and friendly and cheerful disposition...

  • Receptionist

    5 months ago


    Workington, United Kingdom James Street Group Practice Full time

    **1. JOB DETAILS** **Job title: Receptionist** **Work pattern: dependent on hours over seven days a week** **Salary: dependent on experience** **Accountable to: Operational Service Manager** **Location: Workington GP Practice** **2. JOB SUMMARY** Workington GP Practice have an exciting opportunity for enthusiastic individuals with a can do attitude...

  • Receptionist

    5 months ago


    Workington, United Kingdom James Street Group Practice Full time

    **1. JOB DETAILS** **Job title: Receptionist** **Accountable to: Operational Service Manager/Senior Administrator** **Location: Workington GP Practice** **Hours: We have a position of 25 hours over five days available (rota basis covering either early shift or late shift)** **2. JOB SUMMARY** Workington GP Practice have an exciting opportunity for...


  • Workington, United Kingdom Dobies Cumbria Motors Full time

    PART TIME - Approx -25 hours - Monday to Friday We are looking for a motivated and customer focused Receptionist/Administrator. Duties include: - Meeting and greeting service customers and giving updates on their vehicle - Answer and direct phone calls, take messages, and provide information to callers - Follow up calls to customers to check that they are...


  • Workington, United Kingdom 4Social Work and Public Sector Staffing Full time

    **Customer Services Receptionist - Workington (Temp Vacancy)** **Pay Rate**:£12.22ph** **Full-Time (37 hours)** **Job Purpose**: - Meeting and greeting clients - Booking meetings - Arranging couriers - Keeping the reception area tidy - Answering and forwarding phone calls - Screening phone calls - Sorting and distributing post **We offer**: - 24 hour...


  • Workington, United Kingdom The Melbreak Hotel Full time

    HOTEL RECEPTIONIST/FRONT OF HOUSE OPERATIVE General Description The Hotel Receptionist is responsible for providing a friendly, welcoming, and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction, and to play an integral part in the smooth running of the reception desk, as well as helping the General...

  • Receptionist

    6 months ago


    Workington, United Kingdom Bupa Dental Care Full time

    **Receptionist - Workington** **Fixed term contract for 18 months** **Full time - Mon - Fri 7.45 - 5.15** Here at Bupa Dental Care our people are at the heart of everything we do - and we do this because we care. We have created environments where people can look forward to coming to work, feel empowered, and benefit from working collaboratively with...

  • Receptionist

    5 months ago


    Workington, United Kingdom James Street Group Practice Full time

    FOR MORE INFORMATION AND TO APPLY, PLEASE FOLLOW THIS LINK TO OUR JOB BOARD AND APPLICATION PROCESS: https://northcumbriaprimarycareltd.peoplehr.net/jobboard Reception duties will include: Act as the first and central point of contact for patients, external agencies and all staff members, providing a first-class level of Reception/Customer Service to your...

  • Head Receptionist

    6 months ago


    Workington, United Kingdom Washington Central Hotel Full time

    Part Time - 4 or 5 shifts per week including weekends and evenings - Set 3 week Rota You will be responsible for checking guests in and out and offering warm, friendly and professional service. You must be IT literate and have worked in a fast paced customer facing role as well as some experience of cashing up and/or end of day/accounts. **Job Types**:...

  • Hotel Receptionist

    5 months ago


    Workington, United Kingdom Washington Central Hotel Full time

    Full or Part Time Considered - 3-5 shifts per week including weekends and evenings - One weekend in 3 off **Job Types**: Full-time, Part-time, Permanent **Salary**: £11.00-£12.50 per hour Expected hours: 24 - 40 per week **Benefits**: - Company events - Company pension - Discounted or free food - Employee discount - Gym membership Schedule: - 8 hour...

  • Hotel Receptionist

    5 months ago


    Workington, United Kingdom Washington Central Hotel Full time

    Full or Part Time Considered - 3-5 shifts per week including weekends and evenings - One weekend in 3 off **Job Types**: Full-time, Part-time, Permanent Pay: £11.00-£12.50 per hour Expected hours: 24 - 40 per week **Benefits**: - Company events - Company pension - Discounted or free food - Employee discount - Gym membership Schedule: - 8 hour...


  • Workington, United Kingdom HFT Gough & Co Limited Full time

    **FULL TIME SECRETARIAL POSITION** Excellent audio typing skills, along with excellent communication skills both verbal and written Scanning, photocopying, input data and keep case management software up to date. Reception skills, dealing with enquiries both from Clients and other professionals. That they are conversant and confident with IT and computer...


  • Workington, United Kingdom The Whitehaven Academy Full time

    **About this Role**: - **Hours of work**:29** **hrs per week_ (days and hours to be disucssed)_ - ** Weeks worked**:this is a full year appointment, meaning that you will continue to work your normal hours during the school holiday periods. Annual leave allowance is to be used during these periods. - Proficient in word and excel - An effective communicator...

  • Maternity Cover

    5 months ago


    Workington, United Kingdom The Whitehaven Academy Full time

    **About this Role**: - **Hours of work**:20** **hrs per week across 3 days_ (hours to be discussed at interview)_ - ** Weeks worked**:this is a **full year** **appointment, meaning that you will continue to work your normal hours during the school holiday periods. Pre-arranged annual leave is to be taken during these periods. - Proficient in word and...