Receptionist/front of House
3 months ago
HOTEL RECEPTIONIST/FRONT OF HOUSE OPERATIVE
General Description
The Hotel Receptionist is responsible for providing a friendly, welcoming, and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction, and to play an integral part in the smooth running of the reception desk, as well as helping the General Manager in maintaining a pleasing overall experience for all.
First shift 06:45 - 15:00
Late Shift 15:00 - 23:00
MAIN TASKS AND RESPONSIBILITIES
To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure an exceptional customer service experience, in line with the hotel's Vision, Mission and Values Policy.
To build a good rapport with all guests and resolve any complaints or issues quickly, to maintain high quality customer service.
To deal with guest requests to ensure a comfortable and pleasant stay.
To be responsible for accurate and efficient accounts and guest billing processes.
To assist in always keeping the hotel reception area clean and tidy.
To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
To ensure that all reservations and cancellations are processed efficiently.
To keep up to date with room prices and special offers.
To report any maintenance, breakage, or cleanliness problems to the relevant manager.
To administer the general petty cash system and float in an accurate manner.
To undertake all training as required (e.g., first aid, health and safety, customer service).
To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required
EXPERIENCE
- Hotel and Accommodations Guest Service Staff: 1 year (preferred)
**BENEFITS**:
- On-site complimentary parking
- Complimentary electric vehicle charging
- Complimentary soft drinks plus tea and coffee
- Paid break and free staff meal when working 6 hours or more
- Regular division of gratuities
- Stakeholder pension scheme
- Wellbeing programme
- Discounted food and accommodation
Be part of something exciting and come join our team
**Job Types**: Part-time, Permanent
Part-time hours: 24 per week
**Salary**: £10.50-£11.00 per hour
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
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