Hotel Receptionist

HOTEL RECEPTIONIST

Do you have excellent communication skills? Do you work well in a team? Are you good at problem solving? Are you bubbly and friendly? Do you have a "can do" attitude? Do you have experience of running events?

If your reply is "yes" to all of the above, and you have previous experience of working in a busy hotel reception or similar, then why not be part of something exciting and join our team

General Description

The Hotel Receptionist is responsible for providing a friendly, welcoming, and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction, and to play an integral part in the smooth running of the reception desk, as well as helping the General Manager in maintaining a pleasing overall experience for all.

Candidates must be able to work a combination of the following shifts, be flexible in their approach to days worked and understand that some shifts will be worked at weekends.

First shift 06:45 – 15:00

Late Shift 15:00 – 23:00

MAIN TASKS AND RESPONSIBILITIES

To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure an exceptional customer service experience, in line with the hotel's Vision, Mission and Values Policy.

To build a good rapport with all guests and resolve any complaints or issues quickly, to maintain high quality customer service.

To deal with guest requests to ensure a comfortable and pleasant stay.

To be responsible for accurate and efficient accounts and guest billing processes.

To assist in always keeping the hotel reception area clean and tidy.

To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

To ensure that all reservations and cancellations are processed efficiently.

To keep up to date with room prices and special offers.

To report any maintenance, breakage, or cleanliness problems to the relevant manager.

To administer the general petty cash system and float in an accurate manner.

To undertake all training as required (e.g., first aid, health and safety, customer service).

To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required.

BENEFITS

Company pension

On-site complimentary parking

Complimentary electric vehicle charging

Complimentary soft drinks plus tea and coffee

Paid break and free staff meal when working 6 hours or more

Regular division of gratuities

Stakeholder pension scheme

Wellbeing programme

Staff discounts

Job Types: Full-time, Permanent

Pay: From £12.50 per hour depending on performance and experience. Successful applicants will be able to progress to Head Receptionist if suitable.

Expected hours: No less than 37 per week, working 5 days out of seven with some weekend work.

Additional pay:

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Be part of something exciting and come join our team