Administrator/medical Secretary

4 weeks ago

Workington, United Kingdom James Street Group Practice Full time

Workington GP Practice

**JOB TITLE: ADMINISTRATOR / MEDICAL SECRETARY**

**REPORTS TO: OPERATIONAL SERVICE MANAGER**

**HOURS: FULL TIME/PART TIME AVAILABLE**

**STARTING SALARY £10.42 PER HOUR**

**Job summary**:
To work as part of a large administration team providing cover for all aspects of practice administration. Providing a wide range of administration support to the practice, doctors, health professionals and management involving word processing, referrals, and general administration work and other duties as and when required.

**Job responsibilities**:

- Ensure a timely response to patient referrals and other patient document requests, eliminating delays, and liaising with staff, clinicians and stakeholders for all areas of administration duties.
- Checking ERS and other web based system worklists for rejections and redirections and deal with all related queries from patients and hospitals.
- To assist the management and clinical teams with all clerical and administrative duties.
- Arrange patient appointments for the completion of referrals and monitor actions from these appointments.
- Assist in diary dates, confirming bookings and admissions details as required.
- To establish and maintain filing and administrative systems so that written or computer information is secure and stored as per company policy.
- To assist in accurate creation, storage and retrieval of medical records including summarisation and coding.
- To maintain the computer clinical system in an accurate, coded and secure manner, ensuring data security, confidentiality and information governance processes are upheld at all times.
- To assist in the completion of medical/insurance/legal reports where required.
- Securely scan and file patient records and any correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls with patients and others in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To assist with the gathering of statistics and information and work towards QOF targets with support when required.
- To participate in training events, mandatory training online, appraisals, clinical forums, group and committees as required.
- To be responsible for your day to day work load, and work with some autonomy to complete work with minimum direction, to a high standard meeting suitable deadlines and KPI targets.
- To receive and dispatch both electronic and paper based mail and maintain an incoming and outgoing document system.
- Assist in reception duties if required including answering the telephone and booking appointments.

To facilitate and attend meetings (patient / MDT) as required and to attend other meetings to take minutes.
- To work as part of a team, and be flexible to provide cover for the wider practice team.
- Premises:

- Open up premises at the start of the day if first to arrive,
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Undertake any other additional supporting duties appropriate to the post as requested by the management or clinical teams.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work ar

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