Customer Service Assistant

6 months ago


Musselburgh, United Kingdom Brodie Melrose Drysdale & Company Ltd Full time

To provide Customer Service and Sales Administrative support working closely with the Sales team and the whole of UK the business.

**Responsibilities and Accountabilities**

**Customer Services**
- First point of contact for all customer enquiries, sales orders, and machine issues
- Main point of contact for the setup of new customers on receipt of a completed new customer form
- Maintaining accurate customer records and contact information
- Take ownership of complaints and ensure that these are resolved quickly

**Sales Order Management**
- Manage the sales inbox and other sources of sales orders (Telephone/Website/Portals)
- On a daily basis, process sales orders for the UK business in Oracle
- Regularly review any unprocessed orders/ back orders and escalate to resolution
- Creating invoices, ensure the invoices contain accurate information and reach customers in a timely manner
- Process credit card payments in accordance with the CCH Policy

**General Administration**
- Prepare all outbound post for despatch
- Maintain a robust electronic filing and record keeping process
- Ensure all processes and procedures are documented
- Adopt a continuous improvement approach to all processes and procedures
- Please note that responsibilities may be added or varied to respond to the demands of the business_

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Discounted or free food
- Free parking
- Life insurance

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

Ability to Commute:

- Musselburgh (required)

Work Location: In person



  • Musselburgh, United Kingdom Britbet Racing LLP Full time

    **Customer Service Assistant (Betting)** We are looking for Customer Service Assistants to work with us in our Betting team in the public, restaurant and hospitality areas of Musselburgh, Perth and Kelso Racecourse. Musselburgh Races all year round, Perth April to September, Kelso September to May. This role therefore is very casual - perfect along side a...


  • Musselburgh, United Kingdom Britbet Racing LLP Full time

    **Customer Service Assistant (Betting)** We are looking for Customer Service Assistants to work with us in our Betting team in the public, restaurant and hospitality areas of Musselburgh, Perth and Kelso Racecourse. Musselburgh Races all year round, Perth April to September, Kelso September to May. This role therefore is very casual - perfect along side a...


  • Musselburgh, United Kingdom Britbet Racing LLP Full time

    **Customer Service Assistant (Betting)** This role with Britbet is a customer service based role, which involves placing bets on behalf of customers and in turn paying out winning ticket/s at the Racecourses. You'll be expected to serve guests at their tables in the lounge area of the Stadium, pro-actively speaking to them to ensure their bets are placed...

  • Customer Assistant

    6 months ago


    Musselburgh, United Kingdom Lidl Full time

    Part time Summary £12.00 - £13.00 per hour | 16 to 20 hour contract | Weekend shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...


  • Musselburgh, East Lothian, United Kingdom Lidl in Deutschland Full time

    About the RoleAs a Customer Assistant at Lidl, you will play a vital role in providing exceptional customer service and supporting the smooth operation of our stores. Your primary responsibility will be to engage with customers, answer their questions, and help them find the products they need.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Assistant

    6 months ago


    Musselburgh, United Kingdom Lidl in Deutschland Full time

    Summary £12.00 - £13.00 per hour | 16 to 20 hour contract | Weekend shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...


  • Musselburgh, East Lothian, United Kingdom Domino's Careers UK Full time

    About Domino's Careers UKWe are a leading pizza delivery company, committed to delivering exceptional customer experiences and building long-term relationships with our customers. Our team members play a vital role in ensuring the quality and consistency of our products.Job OverviewThe Instore Team Member role is an exciting opportunity for individuals who...


  • Musselburgh, United Kingdom William Hill Full time

    **Location** Eskside West, Musselburgh EH21 6RB **Salary** £10.50 rising to £10.90 after passing probation **Hours** 20 hrs - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our...


  • Musselburgh, East Lothian, United Kingdom Sodexo Full time

    Job SummaryWe are seeking a charismatic and enthusiastic individual to join our front of house bar team. The ideal candidate will have excellent communication skills and be able to work well under pressure.Key ResponsibilitiesProvide exceptional customer service to our guests.Work effectively as part of a team to ensure seamless service delivery.Maintain a...


  • Musselburgh, East Lothian, United Kingdom East Lothian Council Full time

    Job OverviewThis role offers an exciting opportunity to support the delivery of front-line customer and library services in East Lothian.We are seeking a dedicated and experienced individual to join our team as a Customer Service Liaison, providing exceptional support to customers and promoting community engagement.Key ResponsibilitiesTo provide high-quality...


  • Musselburgh, United Kingdom The National Trust for Scotland Full time

    **JOB PURPOSE** Do you have a passion for food and dedicated to high levels of customer service? You will assist the Head Chef in the day to day management of the kitchen to ensure that all targets are met and that all visitors receive the highest level of visitor experience standards. You must have full weekend availability, hours will be issued on a...


  • Musselburgh, East Lothian, United Kingdom Royal Mail Full time

    Job OverviewWe are seeking a skilled Delivery Professional to join our team at Royal Mail. As a Delivery Professional, you will be responsible for delivering mail and packages to customers in a safe and timely manner.Key Responsibilities- Deliver mail and packages to customers in a safe and timely manner- Provide excellent customer service and respond to...


  • Musselburgh, East Lothian, United Kingdom East Lothian Council Full time

    About East Lothian CouncilWe are looking for a skilled Catering Assistant to join our team in providing a quality catering and function service.Key Responsibilities:To assist in the provision of a quality catering and function service in accordance with relevant legislative requirements, including health and safety, food hygiene, and hazard analysis within...


  • Musselburgh, East Lothian, United Kingdom Greene King Full time

    Customer Experience and Service ExpertiseWe're looking for a skilled and enthusiastic individual to join our team as a Bar Staff and Customer Experience Specialist. As a key member of our team, you'll be responsible for delivering exceptional customer service and creating a memorable experience for every guest who visits us.Key Responsibilities:Provide...

  • Store Assistant

    5 months ago


    Musselburgh, United Kingdom The Paint Shed Full time

    **Store Assistant** Part time, Saturday Worker; 8am - 4pm. 7 hours per week Rate of Pay: Competitive **Location**:Unit 5 Newhailes Business Park, Newhailes Rd, Musselburgh EH21 6RH Our store assistants are an essential part of our team. If you're a people person with excellent customer service skills, we want to hear from you! **About The Paint...

  • Checkout Assistant

    6 months ago


    Musselburgh, United Kingdom Strawberry Corner Garden Centre Full time

    Job Overview: We are seeking a friendly and customer-oriented checkout assistant to join our team. As a checkout assistant, you will be responsible for providing exceptional customer service both face to face and over the telephone. This is a very fast paced role so previous retail experience would be beneficial but not essential. Main responsibilities...

  • Customer Team Member

    6 months ago


    Musselburgh, United Kingdom Coop Full time

    **Customer Team Member** - Location: 8A Milton Road West, Edinburgh, EH15 1LF- Pay: £12.00 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: 5:30am to 9:30am Monday to Friday.- Full, paid training provided- - You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or...


  • Musselburgh, East Lothian, United Kingdom Greene King Full time

    Role OverviewAs a Bar Staff member at Greene King, you'll play a key role in creating exceptional customer experiences. Whether it's pouring the perfect pint or recommending our finest drinks, you'll be part of a fun and inclusive team where you can grow and develop your skills.What We OfferWe're committed to rewarding our team's hard work, that's why we...

  • Customer Team Leader

    6 months ago


    Musselburgh, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 8A Milton Road West, Edinburgh, EH15 1LF- Pay: £13.32 per hour- Contract: 30 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...

  • Customer Team Leader

    5 months ago


    Musselburgh, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 8A Milton Road West, Edinburgh, EH15 1LF- Pay: £13.32 per hour- Contract: 39 hours per week + regular overtime, permanent, full time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training...