Customer Service Assistant
5 months ago
**Customer Service Assistant (Betting)**
This role with Britbet is a customer service based role, which involves placing bets on behalf of customers and in turn paying out winning ticket/s at the Racecourses. You'll be expected to serve guests at their tables in the lounge area of the Stadium, pro-actively speaking to them to ensure their bets are placed with you in good time. This requires the use of a touchscreen terminal (tablet) to navigate around the different races and bet types.
**Locations; **Musselburgh, Perth and Kelso Racecourse, Musselburgh Races all year round, Perth April to September, Kelso September to May
**Role duties;**
- To use the betting terminals to take bets from customers
- Pay out guests who supply winning ticket/s
- Provide excellent customer service to racegoers
- Handle cash and cash up at the end of each race day
- Explain effectively, different bet types to customers (training provided)
**Skills / Attributes;**
- Good customer service experience
- Good mental arithmetic
- No prior knowledge of racing or betting needed
- Ability to deal with cash efficiently and total up at the end of each race day
- Confident relaying information to guests around bets and races after training
- Enthusiastic
**Racing Meetings;**
Musselburgh Racecourse:
July - 25th
August - 4th, 11th, 29th, 30th
September - 16th, 17th
October - 16th
November - 8th, 30th
December - 1st, 18th
Perth Racecourse:
August - 1st, 2nd, 19th
September - 11th, 27th, 28th
Kelso Racecourse:
September - 12th, 20th
October - 8th, 28th
November - 11th, 29th
December - 10th, 29th
- INDHP_
**Job Types**: Part-time, Zero hours contract
**Salary**: £11.00-£12.00 per hour
**Benefits**:
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme
Supplemental pay types:
- Tips
COVID-19 considerations:
In line with government rules
Application question(s):
- Can you reliably commute to Musselburgh, Perth and Kelso Racecourses?
- Can you commit to most of the racing fixtures outlined in the description?
- Are you able to start this Friday 4th August (4:30-9:30pm) at Musselburgh?
**Experience**:
- cash handling: 1 year (required)
- customer service: 1 year (required)
Work Location: In person
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