Customer Service Assistant

7 months ago


Musselburgh, United Kingdom Britbet Racing LLP Full time

**Customer Service Assistant (Betting)**

We are looking for Customer Service Assistants to work with us in our Betting team in the public, restaurant and hospitality areas of Musselburgh, Perth and Kelso Racecourse. Musselburgh Races all year round, Perth April to September, Kelso September to May.

This role therefore is very casual - perfect along side a full time job, those who have retired or students wanting some extra cash.

**Locations - **Musselburgh, Perth and Kelso Racecourse.

**Who are we looking for?**
- Applicants 18+
- Excellent customer service skills - 1+ year experience preferred
- Reliable, open and honest team players
- Ability to work with cash confidently/good mental arithimetics - 1+ year experience preferred
- Confident speaking to the general public
- Drivers/keen travellers are ideal
- No prior experience needed as paid training is provided

**What does the role entail?**
- You will place the customers bet on the hand held tablets as you roam the lounge areas of the racecourse
- Pay out winnings to customers who present you with a winning ticket
- Providing an excellent level of customer service
- Cash handling effectively and cash up your float at the end of each race day
- Confident in talking to customers about their day, as well as odds and non-runners etc (this is displayed on your screen) - going the extra mile to provide a pleasant, friendly experience for all

**Why work for us?**
- Working in a friendly and supportive environment
- A fun and fast-paced customer service role
- Competitive hourly rate and holiday pay
- Receive travel pay to work at other racecourses
- Casual work - no minimum amount of hours or days required
- Work at some of the most prestigious racecourses and racing events in the country
- Free on-site parking

**Upcoming Racing Meetings**:
Musselburgh Racecourse:
December - 1st, 18th
January - 1st, 5th
February - 3rd, 4th, 18th
March - 30th

Kelso Racecourse:
December - 10th, 29th
January - 14th
February - 16th
March - 2nd, 10th
- INDHP_

**Job Types**: Part-time, Zero hours contract

**Salary**: From £12.00 per hour

**Benefits**:

- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme

Supplemental pay types:

- Tips

Application question(s):

- Can you reliably commute to Musselburgh, Perth and Kelso Racecourses?
- Can you commit to most of the racing fixtures outlined in the description?
- Are you able to start Monday 18th December at Musselburgh?

**Experience**:

- cash handling: 1 year (required)
- customer service: 1 year (required)

Work Location: In person



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