Customer Service Advisor
3 weeks ago
**Job Description**:
Job Title: Customer Service Advisor
Location: Birmingham
Type: Temporary to Permanent
**Responsibilities**:
- Providing customers with accurate information about the services- Resolving customer complaints and issues in a timely and efficient manner- Maintaining customer records and updating relevant databases- Working collaboratively with other teams to provide outstanding customer service- Meeting and exceeding customer service targets and goals**Requirements**:
- Excellent communication skills and a great telephone manner- Able to start ASAP- Professional and friendly approach to customer service- Ability to work from 7:30 am to 7:30 pm and 1 in every 3 Saturdays- Strong problem-solving skills and the ability to work well under pressure- Good computer skills and experience with customer service software and databases- Experience in a customer service role is preferred but not essentialThe company offer free access to the onsite Gym, competitive salary, ongoing training and development opportunities, and a supportive team environment.
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