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Customer Service

1 month ago

Crewe, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time

**Inbound Customer Servce...This is a career move that will help you build a future with a Global Brand passionate about customer service.This Permanent Career Opportunity has a start date of the 12th of June for Induction & Training**

If you are passionate about providing excellent customer service and solving customer problems want to join a global company that values your career development and rewards your performance this is the career move you should make.

As a Customer Service Advisor, you will be the voice of some of the biggest global brands and provide outstanding customer service over the phone.

**Your main responsibilities will include**:

- Showing empathy and understanding to our customers over the phone
- Using knowledge-based systems and other tools to deliver information or solutions to customers
- Escalating issues to supporting internal teams
- Using courtesy, tact and discretion in all communications with customers in order to provide first call resolution
- Supporting other areas of the business when and where required
- Keeping up to date with any product or process changes
- Respecting the value of information by following data protection / information security policies and procedures
- **To succeed in this role, you will need**:

- Experience in providing excellent customer service
- Strong communication skills
- PC literacy
- Professionalism - Exhibits a strong work ethic and a positive attitude
- Adaptability - Able to cope with changing demands and priorities
- Teamwork - Works well with others and contributes to a positive work environment

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Gym membership
- On-site gym
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay

Schedule:

- Day shift

Ability to commute/relocate:

- Crewe, CW2: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: c de
Expected start date: 12/06/2023

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