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Customer Service

4 months ago

Crewe, United Kingdom PB Recruitment & Training Ltd Full time

**Customer Service Advisor**

**Salary**: £21,840 per annum. Excellent staff benefits also included.

**Location**: Crewe

**Hours**: Mon - Fri 9:30-6:00pm. Every third Saturday 9-5pm. When working a Saturday you will have an additional day off mid week.

Are you ambitious, professional, flexible and have a terrific ‘can do’ attitude

**Summary of Role**:
Ideally, you will have experience in a telephone and web
- based service centre but you may have experience in a customer facing role or simply be someone who gets job satisfaction from helping people.

The training that we deliver is exceptional and is ongoing; we strive to be the best in the field. This role is well supported by professional and friendly management, offers excellent training and the opportunity to be part of a good humoured and talented team with amazing staff benefits such as life insurance, pension and additional holidays with each year served.

**Main Duties and Responsibilities**:

- Provide an amazing customer service experience for customers.
- Process orders, returns, payments and refunds for customers.
- Maintain an awareness of current promotions and product changes.
- Arrange deliveries.
- Resolve any order issues and find a solution to problems.
- Generate customer interest in the company’s own branded products.
- Delight customers by going the extra mile.
- Offer help and support to other staff members, when needed.

**Skills Required**:

- Customer Service
- a real ‘people person’.
- Patient, gets job satisfaction from helping others
- 2 years of customer experience required
- Naturally positive communicator
- both written and verbal.
- Excellent attention to detail..
- Attentive listening skills
- Ability to multitask.
- A good level of IT skills

**We Offer**:

- Competitive salary with monetary tips for good reviews and annual salary reviews
- Life insurance, payable at 3 x your annual salary to the beneficiary of your choice
- Specsavers eye care
- Training, development and support
- An additional day holiday for each year worked, up to 33 days per year
- Staff discount
- Annual flu shot
- Cycle to work scheme
- GP access and mental health counselling support
- Staff excellence for Customer Service Awards scheme
- Generous long service cash rewards from 5 years of service
- Regular social and team building events
- An open, friendly, supportive and fun working environment with friendly and approachable management.

**What to do next?**

**Salary**: £21,840.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Crewe, Cheshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (required)

Work Location: One location