Customer Service

4 months ago

Crewe, United Kingdom NWF Fuels Full time

**Customer Service Advisor**

We have a fantastic opportunity for a Customer Service Advisor to join our Central Sales Team in our Head Office in Crewe, we are on the lookout for talented individuals to deliver the best possible customer care, working on an inbound sales activity for the entire company.

**The main responsibilities are**:

- Making outbound calls to promote our products to existing customers
- Pricing and entering order details on the system
- Delivering great service to customers
- Working towards sales targets
- Accurate Data Entry

**What you should be able to bring to the role**:

- Previous experience in a customer service or sales role
- An upbeat friendly approach when speaking to customers is essential
- Passionate about customer service with the ability to ensure all customer interaction is positive and productive
- Motivated to achieve targets
- Resilience
- Attention to detail
- Ability to work under pressure
- Effective listening skills to understand customer needs
- Excellent communication skills on all platforms
- PC literate

**What is on offer**:

- Full time hours: Monday - Friday plus Saturdays on a rotational shift pattern (Saturday is paid at the overtime rate).
- Competitive Salary
- Commission Scheme
- 25 days holiday plus bank holidays
- Opportunity to purchase up to 5 extra holidays per year
- Monthly employee recognition awards
- Long service awards
- Access to free virtual fitness sessions
- Contributory workplace pension scheme
- Healthcare cashback plan
- Employee assistance programme
- Cycle to work scheme
- Life assurance scheme
- Brand new modern office

**Why choose NWF Fuels?**

As well as competitive pay and an excellent benefits package, NWF Fuels has a modern fleet of over 155 fuel tankers and a strategically located depot network. NWF Fuels supplies a comprehensive range of fuel related products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. A focus on service and the customer is what differentiates NWF Fuels in the market and it is the attitude of the people within NWF Fuels which drives this difference. The business has grown both organically and through acquisition and is the third largest fuel distributor in the UK. NWF Fuels is part of the AIM’s listed NWF Group listed on the London Stock exchange.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Cycle to work scheme
- On-site parking

Schedule:

- Day shift
- Overtime

Supplemental pay types:

- Commission pay

Work Location: In person

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