Insight Office

2 weeks ago

Newcastle upon Tyne, United Kingdom Explain Market Research Full time

Insight Officer

**Job Title**: Insight Officer

**Accountable to**: Associate Insight Director

**Salary**: £23,500 per annum (pay award pending)

**Location**: Newcastle City Centre

**The Role**

Explain is a growing market research agency based in the heart of Newcastle, delivering projects for clients nationally. Aligned to our continued growth we are looking to recruit a full time Insight Officer.

Operating within our Project & Business Hub Team, the role of our team of Insight Officers is to support our team of project managers in the delivery of a wide range of research projects on behalf of our clients. The Insight Officer role is often the first step on a career path in market research and may be of particular interest to graduates or those with research experience in a similar role.

Key responsibilitiesResearch dutiesQuantitative research duties
- Assessing client objectives to develop a research proposal including recommendation of research methodology and costing of project
- To carry out research telephone fieldwork as and when required
- Questionnaire design
- Database preparation (includes cleaning, checking, and importing data)
- Data entry and coding of comments
- Thematic analysis of literal comments
- Data analysis of completed fieldwork and report / presentation writing of research findings
- Call quality listening and feedback

Qualitative research duties
- Assessing client objectives to develop a research proposal including recommendation of research methodology and costing of project
- Recruitment for focus groups and in-depth interviews
- Conducting semi-structured and in-depth telephone interviews
- Attending focus groups
- Transcribing focus groups and in-depth interviews
- Thematic analysis of transcripts
- Report / presentation writing highlighting key themes
- Technical support for qualitative fieldwork as required (e.g. attending online focus groups and supporting with Zoom)

**General duties**
- Online community management support
- Supporting the team with desk research and internal projects as required

Administration
- To undertake any other general office administration duties as necessary
- Acting at all times in the best interests of the company

**Requirement criteria**
- Essential _
- Relevant degree or postgraduate qualification or experience in a research-based role
- The ability to understand and communicate a range of complex research findings both written and verbal.
- Confidence in using Excel, Word and PowerPoint
- Confident, flexible, and can-do attitude with ability to gain colleagues’ trust and build relationships as an active member of a team.
- Organised, productive and able to meet strict work deadlines. Numerate with strong analytical skills with the ability to handle a range of data sets.
- Ability to take ownership of projects with a focus on quality and attention to detail.
- Problem solving of day-to-day issues as they arise with the initiative to find solutions where necessary and to recognise when problems and queries should be directed to a colleague.
- Uphold Explain’s brand and cultural values
- Maintain and abide by confidentiality principles in all aspects of the role.
- Desirable _
- Having undertaken research modules aligned to any further education.
- Experience using Microsoft 365.

**Summary of the Explain Brand Values & Culture**

At Explain our vision is to “Celebrate our collective success and support each other to be the best we can be” and this ultimate vision is further articulated through our brand values which are around:

- Building partnerships with each other and clients
- Being the best in class at what we do
- Delighting our clients and each other
- Celebrating our successes and our collective and individual contributions
- Having a rapport with clients and each other
- Being people our clients can trust
- Being strategic in our approach
- Being confident, direct and clear about what we do and don't deliver
- Being innovative in our approach across the business
- Demonstrating the highest levels of quality in everything that we d

The Explain team is the best. Our culture is what we are most proud of and is what drives our success. Our team is a diverse mix of skills, competences and personalities and we come together to make the Explain essence - our USP. Our people are a mix of a number of the following “characters.” We don’t expect one person to always tick all of these boxes, they will be stronger in some areas than others, but what is consistent across our whole team is our mutually supportive working practices and our drive to be the best we can be. We will consistently work together to deliver a ‘WOW’ factor to every client, through every project, throughout every moment of every day.

**We are**:

- Friends: we are kind, happy, personable, fun and supportive
- Team players: we are all moving parts in one big team with a collective vision to be the best
- Believers: we are energised, passionate, po

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