Senior Behavioural Insight and Trials Advisor

2 weeks ago


Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 278214**Salary**:

- £41,782 - £48,566- National £41,782 - £44,932 and London £45,170 - £48,566**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CS&TD - Customer Insight & Design**Type of role**:

- Analytical
- Customer Insight
- Market Research
- Operational Research
- Psychology
- Social Research
- Statistics
- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Croydon, Edinburgh, Manchester, Newcastle-upon-Tyne, StratfordAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

**The Team**

**Job description**:
**Person specification**:
Key responsibilities are likely to include:

- Independently leading complex behavioural projects in a timely and organised manner
- Pro-actively identifying opportunities for behavioural trials and using your knowledge and influence to bring your ideas to life
- Providing advice and support to ensure high standards are maintained within the Team
- Using theory, evidence, and primary research to diagnose behavioural problems and design and implement creative behavioural interventions
- Running behavioural field evaluations, such as randomised controlled trials (RCTs),
- Analysing data from evaluations and reporting the results
- Building and maintaining excellent stakeholder relationships internally, externally, and sometimes internationally
- Providing behavioural advice to address varied challenges across tax, savings, communications, and customer experience

**Essential Criteria**:

- Ability to communicate clearly and persuasively, both in writing and verbally
- Ability to effectively communicate Behavioural Insights concepts and results to a non-technical audience
- Knowledge of evaluation methods and experience of using research methods to produce robust evidence
- Applied knowledge of statistics, including inferential analyses, e. linear and logistic regressions.
- Ability to form effective stakeholder relationships and negotiate confidently with staff, including senior leaders
- Experience planning and managing projects and delivering to deadlines
- A degree in behavioural science or a related discipline, and/or significant relevant work experience
- Related disciplines include psychology, cognitive science, sociology, economics, political science, social research, or another degree with a behavioural element.

**Desirable Criteria**:

- Knowledge about tax administration or financial decision making
- Experience of managing individuals or teams
- Experience of developing customer-focused products using visual design, prototyping, and/or interaction design
- Understanding of segmentation, machine learning, or predictive modelling
- Experience with any of the following software packages
- Digital data tools: Google Analytics, Splunk
- Statistical analysis: SAS, SPSS, Stata
- Visual design: Adobe Creative Cloud.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service

**Benefits**:
Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.Your Personal Statement should address how you meet the essential criteria and giving an example of a relevant behavioural project that you have successfully delivered.

Sift will be based on demonstration of the skills and experience against the essential criteria set out in the Person specification section. The sift will consider evidence provided in the CV and 500-word Personal Statement.

Desirable Criteria will not be sifted on but may be used in the event of a tie-br



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