Part Time Receptionist/administrator

3 months ago


Manchester, United Kingdom Dr Khans Practice Full time

**JOB DESCRIPTION**

**JOB TITLE**: RECEPTIONIST/ADMINISTRATOR

**RESPONSIBLE TO**: Practice Manager/GP

**HOURS ** 16 Hours - Tuesday and Friday 10:00am-18:00pm

**Job Summary**

Receive, assist and direct patients in assessing the appropriate service or health care professional in a courteous efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.

**JOB RESPONSIBILITIES**
- Ensure an effect and efficient service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries - explain procedures and make new and follow up appointments
- Receive and make telephone calls as required. Divert calls and take messages
- ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits ensuring careful recording of all relevant details.
- Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours either on the computer or manually
- Enter patient information on to the computer as required
- Ensure all new patients are registered on to the computer system promptly and accurately
- Opening and distributing mail
- Ensuring opening up of premises if first to arrive and secure building when last to leave when necessary.

**PATIENT NOTES AND CORRESPONDENCE**
- Retrieve and refile records as required ensuring strict alphabetical order is adhered to.
- Undertake any other additional duties appropriate to the post as requested by the partners or the Practice Manager

**CONFIDENTIALITY**
- Ensure confidentially is upheld at all times.

**HEALTH AND SAFETY.**
- The Practice health and safety protocol is to be followed.

**PERSONAL**
- The post holder will comply at all times with the Practice Protocols and Guidelines.
- Able to adapt to change
- Willingness to learn
- Undertaking mandatory training in line with Practice Protocols

**EQUALITY AND DIVERSITY**
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual is non-judgmental and respect their circumstances, feelings priorities and rights.

JOB DESCRIPTION AGREEMENT

This Job Description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may take account of developments within the practice. All members of staff should be prepared to take on additional duties, change in hours, including weekend work in order to maintain efficient running of the practice.

**Job Type**: Part-time

Pay: £11.44 per hour

Expected hours: 16 per week

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift

Ability to commute/relocate:

- Manchester, M11 4EJ: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Reference ID: Receptionist/administrator



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