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Part Time Administrator

2 months ago

Manchester, United Kingdom Dearden Avenue Medical Practice Full time
Job Description

About the Role

We are seeking a highly organized and detail-oriented Part Time Administrator to join our team at Dearden Avenue Medical Practice. As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our front desk and supporting our healthcare professionals in delivering exceptional patient care.

Key Responsibilities

  • Front Desk Operations
    • Answer patient inquiries in a helpful and courteous manner, maintaining confidentiality at all times.
    • Manage patient appointments, bookings, and cancellations using EMIS web clinical software.
    • Maintain a clean and organized waiting area and reception front desk.
  • Patient Engagement
    • Proactively inform patients of benefits for signing up to online services, such as booking appointments and ordering repeat prescriptions.
    • Effectively signpost patients to services appropriate to their needs.
  • Administrative Tasks
    • Process referrals using e-RS (previously known as Choose & Book).
    • Manage internal and external post, including scanning and filing clinical correspondence.
    • Request repeat prescriptions and process deductions.
  • Team Collaboration
    • Work closely with healthcare professionals to ensure seamless communication and coordination of patient care.
    • Be flexible to cover shifts in the event of staff holidays and sickness at short notice.

Person Specification

We are looking for an individual with:

  • Experience in providing information and advice to patients/relatives.
  • The ability to exercise judgement when dealing with patient enquiries/problems.
  • Excellent computer skills, including knowledge of EMIS web clinical system and Docman (coding).
  • High degree of accuracy with regard to patient correspondence and filing.
  • Sensitivity and empathy with people from different backgrounds.
  • Good standard of literacy and numeracy.
  • Ability to work without close supervision.
  • The ability to work to a professional standard.

Desirable Qualifications

Previous administration/receptionist experience in a similar setting and ideally in a GP Practice.