Customer Service Advisor

3 weeks ago


Leeds, United Kingdom Brantham TA D&D Recruit Full time

**Customer Service Advisor
- Leeds - £10.10 per hour**

**Hybrid working**

**Introduction**

D&D Recruit
- Logistics recruitment done properly, at scale. We are a recruitment company specialising in logistics. Our on-boarding process is simple and efficient getting you ready to start ASAP

We have a great team in our offices throughout the UK, that offer ongoing support should you need it.

**The role**

We need** reliable** Customer service advisor to take care of the following duties:

- At least 1 day in the office a week the rest at home - 5 out 7 days 09:00 - 17:00
- outbound customer contact and issue resolution with an emphasis on customer retention and loyalty
- Provide support by out bounding Asda customers to understand and resolve questions and issues prior to the customer highlighting.
- Investigate diligently any issues raised ensuring excellent service is delivered to retain the customer.
- Manage own workload, regularly updating where appropriate internal and external customers ensuring a timely resolution.
- Promote and maintain high standards of communication in line with Omnichannel Customer Support and Asda brand guidelines for both verbal and written communication.
- Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change.
- Task orientated work with a requirement to contribute to the overall customer retention mission.
- Ability to navigate several systems to support in the resolution.
- Accountable for own metrics including First Contact resolution and Customer Satisfaction, driving more promoters

An **ideal** Customer service advisor will hold the following skills and experiences:

- Previous experience of working in Customer Service, Contact Centre or Shared Service environment
- Retail experience would be advantageous but not essential
- Effectively serving the customer through a positive outlook
- Be able to work as part of a team or individually

**Job Types**: Full-time, Permanent

**Salary**: £10.10 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: One location



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