Customer Training Executive

3 weeks ago

Shoreham by Sea, United Kingdom Clearline Recruitment Full time

Full Time
- Shoreham-By-Sea, West Sussex (Remote)
- Posted on 13th April 2023
- £22000.00 - £26000.00 per annum GBP / Year

**Responsibilities**
- Gain and maintain advanced knowledge of all our products to enable you to sell additional products / bolt-ons to existing customers
- Gain a strong understanding of the Customer’s goals and strategy in order to understand the products which may be most beneficial to their business
- Actively engage with customers by providing technical, more in-depth knowledge on the products we offer and to ensure they are maximising the capability of the products installed
- Educate the client on new product enhancements and relevant features to driven engagement and adoption
- Upsell and promote other products within the product portfolio to existing customers
- Speak to and visit customers once they have implemented their product, assessing whether they would be referral sites or potential case studies
- Cross-sell products post sale and installation
- Ensure the customer is using their product to its full potential through regular reviews
- Gather customer feedback to ensure satisfaction and understand potential to take further products
- Take the customer feedback to the business where there are requests for additional features and product enhancements
- Conduct reviews and client success surveys to evaluate client experience and if objectives have been achieved

**Requirements**:
Required:

- Highly organised
- High level of administrative skills and attention to detail
- Exceptional verbal and written skills
- Competent understanding of in-house sales strategies
- Ability to spot an opportunity to upsell and promote further products

Desirable:

- An understanding of Synergy, Total mobile and Darwin functionality
- Knowledge of MS Office packages including Excel and PowerPoint
- Good working knowledge of company CRM’s
- Good interpersonal skills and ability to train stakeholders
- Ability to meet deadline

**Job Title**:Customer Training Executive

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**Location**:Shoreham by Sea

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**Salary**:£22,000 - £26,000 per annum

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**Full Time**

**For more information, please contact Chris Gower at Clearline Recruitment.

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