Customer Service Executive
7 months ago
Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.
We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.
We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.
We are now recruiting for a Customer Service Executive.
The purpose of this department / team is to deliver exceptional Customer Service support to Focus Group customers.
Main duties of the Customer Service Executive include:
- Identify, investigate and resolve a query, complaint or general enquiry from customers
- Communicate with customers moving to other providers with the aim to maintain services
- Meet set targets & expectations for ensuring the best possible customer experience
- Record and track interactions with customers on the Focus Group CRM system
- Follow industry & company guidelines in relation to a customers’ contract with Focus Group
- Keep up to date with industry regulatory changes
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Free or subsidised travel
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Profit sharing
- Referral programme
- Store discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
-
Customer Service Executive
6 months ago
Shoreham by Sea, United Kingdom First Recruitment Services Full time**Position**:Customer Service Executive - **Salary**: £25,000 - **Location**: Shoreham By Sea - **Hours**:9am to 5.30pm Monday to Friday - Free parking, great benefits and excellent working environment We are recruiting for a Customer Service Executive to join a large employer with modern offices and a fun atmosphere in the Shoreham area. Experience...
-
Customer Engagement Executive
2 months ago
Shoreham-by-Sea, United Kingdom Focus Group Full timeJob Title: Customer Engagement ExecutiveReporting to: Customer Engagement ManagerFunction: SalesLocation: HQ Shoreham-By-Sea BN42 6PA Salary: £25,000 + commission (1st year OTE £35k-£40k) About Us:Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital...
-
Customer Service Advisor
6 months ago
Shoreham by Sea, United Kingdom Heritage Parts Centre Full timeHere at Heritage Parts Centre, it's more than just about selling classic car parts, it's about helping customers achieve their vision, about having whatever they need to keep their most prized possession on the road, and enabling them to achieve a way of life. We believe that each and every member of the team has a vital part to play in helping our customers...
-
Customer Service Representative
4 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Tesco Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our retail store. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience for our customers.Our Tesco colleagues enjoy a...
-
Customer Service Associate
2 weeks ago
Shoreham-by-Sea, United Kingdom Compass UK & Ireland Full timeAbout the Role:We are seeking a Customer Service Associate to join our team in a part-time capacity. As a key member of our staff, you will be responsible for delivering exceptional customer experiences for Chartwells on a part-time basis.Your primary responsibilities will include preparing high-quality food, creating attractive displays, representing...
-
Customer Service Assistant
7 days ago
Shoreham-by-Sea, United Kingdom Compass UK & Ireland Full timeAre you passionate about delivering exceptional customer service in a fast-paced environment? We are seeking an enthusiastic individual to join our team as a Customer Service Assistant. As a key member of our team, you will contribute to creating a welcoming atmosphere for our clients and customers.About the RoleThis is a part-time position, contracted to 10...
-
Customer Service Advisor
4 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Dunelm Full timeJoin Our TeamWe are seeking a Sales Assistant to join our dynamic team in our Shoreham store. As a Sales Assistant, you will play a key role in delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of product knowledge.Key Responsibilities:Respond to customer queries, resolving...
-
Customer Service Ambassador
2 days ago
Shoreham-by-Sea, West Sussex, United Kingdom Compass UK & Ireland Full timeAbout Us\ Chartwells is the leading provider of catering and support services to the education sector. We focus on helping those in education build strong bodies, sharp minds, and lead long healthy lives. Every week, we serve millions of nutritious meals to pupils and students across the UK. Job DescriptionAs a Customer Services Assistant with Chartwells,...
-
Customer Service Supervisor
4 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom ENGINEERINGUK Full timeAbout the roleWe are seeking an experienced Shift Leader to join our Tesco team. As a Shift Leader, you will be responsible for coordinating the store team, ensuring all daily priorities are met, and maintaining a clean and tidy store environment. You will also be expected to provide guidance and support to colleagues as needed and contribute to a positive...
-
School Customer Service Representative
1 month ago
Shoreham-by-Sea, West Sussex, United Kingdom Chartwells - Schools Full timeAbout the Role:We are seeking an enthusiastic and dedicated Customer Services Assistant to join our team at Chartwells Schools. As a key member of our team, you will be responsible for providing exceptional customer service and contributing to the success of our catering operations.Key Responsibilities:Preparing High-Quality Food: Prepare and present...
-
Customer Service Technical Liaison
2 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timeCustomer Service Technical Liaison OpportunityA exciting opportunity has arisen for a skilled Customer Service Technical Liaison to join our team. In this role, you will be responsible for providing exceptional customer service and technical support.Key Responsibilities:* Provide technical assistance to customers via phone, email, and live chat* Collaborate...
-
Festive Customer Service Representative
4 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Tesco Full timeAbout the roleWe are seeking a dedicated Festive Colleague to join our team at Tesco during the holiday season. As a key member of our in-store team, you will play a vital role in delivering exceptional customer service and helping us make every day a little better for our customers.Our Festive Colleagues work together to create a welcoming and inclusive...
-
Customer Service Support Assistant
4 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Compass UK & Ireland Full timeAre you passionate about delivering exceptional customer experiences?We're looking for a part-time Customer Services Assistant to join our friendly and passionate team at Compass UK & Ireland.You'll contribute to a fast-paced environment, working closely with colleagues to provide outstanding service to our customers.Key Responsibilities:Provide exceptional...
-
Support Executive
6 months ago
Shoreham by Sea, United Kingdom Focus Group Full timeEstablished in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We’re equally delighted to have been named one of ‘The UK’s Best 100 Companies To Work For 2021’, to have scooped an impressive 6thplace in the telecoms sector and to have been awarded a 1* accreditation by Best Companies -...
-
Customer Service Support Specialist
7 days ago
Shoreham-by-Sea, West Sussex, United Kingdom Compass UK & Ireland Full timeCompass UK & IrelandWe are looking for a dedicated Customer Services Assistant to join our team on a part-time basis, contracted to 15 hours per week. This role is ideal for someone who enjoys working in a fast-paced environment and delivering exceptional customer experience.This position involves contributing to a passionate and friendly team, responsible...
-
Customer Service Support Associate
2 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Chartwells Full timeRole Overview:This role is an excellent opportunity to join Chartwells, the leading provider of catering and support services to the education sector in the UK. As a Customer Service Support Associate, you will play a key part in delivering exceptional customer experiences for our clients and customers.About the Role:We are seeking a highly motivated and...
-
School Customer Service Assistant
2 days ago
Shoreham-by-Sea, United Kingdom Compass UK & Ireland Full timeJob Description Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 10 hours per week.As a Customer Services Assistant, you will contribute to a passionate and...
-
School Customer Service Assistant
1 month ago
Shoreham-By-Sea, United Kingdom Compass UK & Ireland Full timeAre you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 12.5 hours per week.As a Customer Services Assistant, you will contribute to a passionate and friendly team...
-
Executive Assistant To Executive Leadership Team
4 weeks ago
Shoreham-by-Sea, United Kingdom Focus Group Full timeJob Title: Executive Assistant to Executive Leadership Team Salary: £40,000 to £50,000 Location: Shoreham-by-Sea (full time in office with occasional WFH possibilities) Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers...
-
Customer Service Advisor
6 months ago
Shoreham by Sea, United Kingdom JTX Fitness Full timeLooking for a new Customer Service role? Available Mon-Fri 9-5.30? Keen to work for a friendly family-run business? If so read on, we're looking for two new team members. Tasks We are an eCommerce business, selling our own range of fitness equipment direct to the general public. This could be to help them make a purchase, sort out delivery issues or...