Current jobs related to Customer Service Executive - ShorehambySea - Focus Group
-
Customer Service Executive
3 months ago
Shoreham by Sea, United Kingdom First Recruitment Services Full time**Position**:Customer Service Executive - **Salary**: £25,000 - **Location**: Shoreham By Sea - **Hours**:9am to 5.30pm Monday to Friday - Free parking, great benefits and excellent working environment We are recruiting for a Customer Service Executive to join a large employer with modern offices and a fun atmosphere in the Shoreham area. Experience...
-
Customer Service Executive
4 months ago
Shoreham by Sea, United Kingdom Focus Group Full timeEstablished in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. We offer a large selection of benefits to our employees...
-
Customer Service Executive
4 months ago
Shoreham by Sea, United Kingdom Focus Group Full timeEstablished in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. We offer a large selection of benefits to our employees...
-
Customer Loyalty Executive
3 months ago
Shoreham by Sea, United Kingdom Focus Group Full timeEstablished in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. We offer a large selection of benefits to our employees...
-
Customer Engagement Executive
1 month ago
Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timeJob Title: Please Note That Official Job Title For The Role Is Customer Loyalty ExecutiveReporting to: Customer Loyalty Team Leader Location: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000 + up to £1,000pcm Commission / Bonus Our Values Respect - Treat colleagues and customers with respect Integrity - Uphold the...
-
Customer Engagement Executive
4 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timeJob Title: Please Note That Official Job Title For The Role Is Customer Loyalty ExecutiveReporting to: Customer Loyalty Team LeaderLocation:HQShoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000 + up to £1,000pcm Commission / BonusOur Values:Respect - Treat colleagues and customers with respect.Integrity - Uphold the highest...
-
Customer Service Representative
4 months ago
Shoreham by Sea, United Kingdom Watches and Crystals Full timeJob description Watches and Crystals is a diverse company and cover sales nationally and internationally in the luxury and fashion watch and jewellery market. Due to expansion we are looking for an additional hard working person to join our busy team and help with stable expansion in our ever growing team. Job Summary: An E-commerce Customer Service Agent...
-
Customer Service Advisor
3 months ago
Shoreham by Sea, United Kingdom Heritage Parts Centre Full timeHere at Heritage Parts Centre, it's more than just about selling classic car parts, it's about helping customers achieve their vision, about having whatever they need to keep their most prized possession on the road, and enabling them to achieve a way of life. We believe that each and every member of the team has a vital part to play in helping our customers...
-
Customer Service Supervisor
2 weeks ago
Shoreham-by-Sea, United Kingdom JTX Fitness Full timeAre you an experienced Senior Customer Service Advisor ready to step up and take more responsibility? Or an experienced Customer Service Supervisor ready for a new challenge? If so let's chat! We are JTX Fitness a family-owned direct-to-consumer supplier of home fitness equipment. We're looking for a new Customer Service Supervisor to join the...
-
Customer Service Supervisor
1 week ago
Shoreham-by-Sea, United Kingdom JTX Fitness Full timeAre you an experienced Senior Customer Service Advisor ready to step up and take more responsibility? Or an experienced Customer Service Supervisor ready for a new challenge? If so let's chat! We are JTX Fitness a family-owned direct-to-consumer supplier of home fitness equipment. We're looking for a new Customer Service Supervisor to join the...
-
Customer Service Supervisor
1 week ago
Shoreham-by-Sea, United Kingdom JTX Fitness Full timeAre you an experienced Senior Customer Service Advisor ready to step up and take more responsibility?Or an experienced Customer Service Supervisor ready for a new challenge?If so let's chat!We are JTX Fitness a family-owned direct-to-consumer supplier of home fitness equipment. We're looking for a new Customer Service Supervisor to join the team.TasksYou'll...
-
Customer Service Team Lead
1 week ago
Shoreham-by-Sea, West Sussex, United Kingdom JTX Fitness Full time{"h2": "Customer Service Supervisor Role", "p": "At JTX Fitness, we're seeking a skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you'll be responsible for managing a team of customer service advisors, providing exceptional customer service, and ensuring that our customers receive the best possible...
-
Customer Service Team Lead
1 week ago
Shoreham-by-Sea, West Sussex, United Kingdom JTX Fitness Full time{"h2": "Customer Service Supervisor Role", "p": "At JTX Fitness, we're seeking a skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you'll be responsible for managing a team of customer service advisors, providing exceptional customer service, and ensuring that our customers receive the best possible...
-
Customer Service Team Lead
1 week ago
Shoreham-by-Sea, West Sussex, United Kingdom JTX Fitness Full timeWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at JTX Fitness. As a key member of our customer-facing team, you will be responsible for managing a team of Customer Service Advisors and providing exceptional customer service to our clients.Key Responsibilities:Manage a team of Customer Service Advisors to ensure...
-
Customer Service Team Lead
1 week ago
Shoreham-by-Sea, West Sussex, United Kingdom JTX Fitness Full timeWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at JTX Fitness. As a key member of our customer-facing team, you will be responsible for managing a team of Customer Service Advisors and providing exceptional customer service to our clients.Key Responsibilities:Manage a team of Customer Service Advisors to ensure...
-
Customer Service Team Lead
2 days ago
Shoreham-by-Sea, West Sussex, United Kingdom JTX Fitness Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at JTX Fitness. As a key member of our customer service team, you will be responsible for managing a team of customer service advisors and providing exceptional customer service to our clients.Key ResponsibilitiesManage a team of customer service advisors to ensure...
-
Customer Service Team Lead
2 days ago
Shoreham-by-Sea, West Sussex, United Kingdom JTX Fitness Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at JTX Fitness. As a key member of our customer service team, you will be responsible for managing a team of customer service advisors and providing exceptional customer service to our clients.Key ResponsibilitiesManage a team of customer service advisors to ensure...
-
Customer Service Team Lead
1 day ago
Shoreham-by-Sea, West Sussex, United Kingdom JTX Fitness Full timeAbout the RoleWe are seeking an experienced Customer Service Supervisor to join our team at JTX Fitness. As a key member of our customer service team, you will be responsible for managing a team of customer service advisors and providing exceptional customer service to our clients.Key ResponsibilitiesManage a team of customer service advisors to ensure...
-
Customer Service Team Lead
1 day ago
Shoreham-by-Sea, West Sussex, United Kingdom JTX Fitness Full timeAbout the RoleWe are seeking an experienced Customer Service Supervisor to join our team at JTX Fitness. As a key member of our customer service team, you will be responsible for managing a team of customer service advisors and providing exceptional customer service to our clients.Key ResponsibilitiesManage a team of customer service advisors to ensure...
-
Customer Service Team Lead
1 week ago
Shoreham-by-Sea, West Sussex, United Kingdom JTX Fitness Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at JTX Fitness. As a key member of our customer service team, you will be responsible for managing a team of customer service advisors and providing exceptional customer service to our clients.Key ResponsibilitiesManage a team of customer service...
Customer Service Executive
3 months ago
Job Title - Customer Service Executive
Reports to - Customer Services Team Leader
Department - Operations
Salary - £25,000
Location - Shoreham by Sea
Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.
We are now recruiting for a Customer Service Executive.
As part of the team, you'll be responsible for delivering exceptional Customer Service support to Focus Group customers.
Principal Responsibilities
- Manage incoming telephone calls & email correspondence from customers
- Identify, investigate and resolve a query, complaint or general enquiry from customers
- Communicate with customers moving to other providers with the aim to maintain services
- Meet set targets & expectations for ensuring the best possible customer experience
- Record and track interactions with customers on the Focus Group CRM system
- Follow industry & company guidelines in relation to a customers’ contract with Focus Group
- Keep up to date with industry regulatory changes
- Keep up to date with any changes Focus Group make
Requirements
- Proven track record of delivering a high level of customer care & service
- High standard of phone skills and written communication, including numerical skills
- Problem solving
- Multi-tasking
- Organised and motivated
- Ability to work on their own and within a team environment
- Competent PC skills; email, word, CRM packages
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.