Client Services Manager
3 weeks ago
* Must be fluent in French
- Deliver exceptional customer service & accustomed to UHNWIs
- Property/Lifestyle Management experience
GKR are excited to represent an incredible bespoke, luxury property developer based in London but with clients/properties across the globe as well as the capital.
The business is unique and this role of Client Services Manager is integral to the company as they are expanding their portfolio of luxury managed properties internationally. This position requires someone fluent in French to handle specific clientele and requestsacross the department.
The Client Services Manager is responsible for ensuring that our clients have an exceptional experience when visiting their incredible properties around the world. The right person will have a solution focused, 'can do' attitude and no request will be too bigor indeed too small. Service levels must be above and beyond with strong relationships built and nurtured over time.
The Client Services Manager shall:
- Ensure the delivery of an exceptional standard of client services, including those core services linked to the management of private residences;
- Be responsible for providing tailored services to individual clients whilst ensuring consistency of services across the international portfolios of properties;
- Facilitate all client visits to ensure that our clients have an exceptional experience of both our service and the location they are visiting, whilst minimising operational stress;
- Be responsible for ensuring that any and all client requests are promptly addressed and resolved to the highest possible standard, whether related to the properties or not;
- Seek to identify and present ideas for service improvement which provide recognised value to our clients;
- Develop operational service excellence by utilising and implementing technology to ensure consistency in delivery, reduce cost and improve management information;
- Manage the day-to-day activities of both permanent and temporary household staff to ensure flawless execution of our services;
- Review and negotiate annual service contracts and insurances to ensure efficient, effective and exceptional property operation;
- Efficiently procure operational supplies and equipment at all international properties;
- Ensure operational transparency through regular property reporting that highlights opportunities, risk and issues relating to the effective operation of the property portfolio;
- Work with Project Teams to ensure that completed projects seamlessly transition into well operating properties;
- Actively develop our supply chain, building relationships with suppliers, to ensure that the Company and its clients always receive a priority service;
- Monitor and manage supplier and employment agency performance;
- Proactively develop and propose ideas for activities and events that clients may wish to consider attending during their time in a location;
- Be on call for the resolution of client requests as required to ensure timely and effective resolution.
- Ensure that all assets within the properties are properly recorded, monitored and maintained on behalf of our clients; and
Necessary attributes:
- Attention to detail in every aspect of your work
- Exceptional service levels with a positive disposition
- Enthusiasm, motivated,
- Discretion and confidentiality at all times
This truly is a rare and unique opportunity for a long term career move into a fabulous niche business. Send your CV to
We are committed to recruitment processes that are fair to all, regardless of background and personal characteristics.
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