Client Service Manager

4 weeks ago

London, United Kingdom Tagged Resources Full time

**The Company**:
An established luxurious lifestyle and apparel brand is seeking a Client Service Manager to join their team.

**The Role**:

- Working alongside the marketing manager to discuss new clients and opportunities.
- Working on the concepts and pitches for new projects and clients.
- Farming potential new opportunities from our existing clients.
- Ensuring the existing clients are all well looked after and being offered the full extent of our services.
- Working alongside the main project manager delivering the new build and re-dress projects
- Create and oversee the master timeline for all projects
- Ensuring our client team offer a first class service at all times - offering advice on products, services and direction.
- Estimating, quoting and invoicing projects (in most cases checking these that are created by other team members)
- Maintaining a good level of contact with the clients - written, verbal and face to face where possible
- Liaising with the other teams in the company - communicating issues and statuses
- Generating reports for clients and senior management
- Offer new ideas on how to improve the service and processes
- Ability to show empathy and deal professionally with a variety of difficult and sometimes emotionally challenging situations
- Dealing with complaints and diffusing client frustrations and disappointments. Team Management
- Brief in new projects and accounts to the team
- Be the teams point of escalation to help with complex issues or problems
- Leading, supporting and developing the client team
- Managing their workflows
- Having one - to - ones (training might be required for this)
- Assisting with recruitment of new employees
- Training and Developing new team members
- Reporting back to the director Management Team
- Sitting on the management team to contribute the progress quarterly on the client sales/ projects, and issues requirements from his or her team.
- Being involved in the future development and strategy of the company

**Skills Required**:

- 2+ years experience at Management level
- Fluency in English
- Experience in a client facing role
- Analytical and organised with data and information
- Diplomatic, enjoys working in a team
- Works well under pressure in a fast-paced environment
- Confident and driven individual, able to self-motivate
- Knowledge of Mac and G-Drive and use of spreadsheets

**By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us willbe used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us**

**Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.**

**Tagged Resources Limited acts as an employment agency.We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look atour website or follow us on social networking sites. All are updated daily.

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