Client Services Manager
4 weeks ago
Job Description
Welcome to an exciting opportunity where ambitious individuals are invited to join a team of inquisitive minds and supportive peers. At Ascent we’re all driven by a shared passion, with diverse skills aimed at creating value for businesses through data, software development and the power of cloud tech.
**This position is based in London, United Kingdom.
About us
Ascent is a design-led software, data, and cloud business that specializes in advanced analytics and AI. We are an engineering business. We design, build, and manage cloud-native products, solutions, platforms & experiences on Azure.
Our pan-European community of engineers, architects, data scientists, and digital consultants helps customers take on challenges and opportunities, so they can do something new, or do existing things better.
From global insurance, pharma, healthcare, and retail to smart home devices, space exploration, and cricket - we get to work with some of the sharpest minds in the brightest businesses.
As part of our team, you'll be tasked with:
Our Client Services Manager underpins our focus on enterprise customer value delivery and development. Build trust and rapport with senior stakeholders in named accounts, understand, and influence their technology strategies, provide advice, and solve challenges. This person will be vital in driving Ascent's product roadmaps, assisting with case studies and event success.
Your role will involve:
- Being the overall account technical services portfolio owner for 2 or 3 of our most valuable enterprise clients.
- Shaping this new role with the Ascent Head of Enterprise Services, CCO & CTO in way that works best for Ascent, our customers, and your talents.
- Applying your experience in sectors like financial services or pharma to develop as a domain lead and uncover potential opportunities within business functions.
- Using your knowledge of Azure, dev ops, data or analytics to build solutions for our customers.
- Build trusted and value-based relationships with senior customer stakeholders.
- Own end-to-end service/solution value propositions (supported by internal and customer teams).
- Manage account cadence and steering. Forecast and own account roadmap, revenue, and capacity plan.
- Drive Ascent product, portfolio, and recruitment as a key internal customer.
- Lead, evangelise and promote your accounts internally and externally.
- Lead a team of technology SMEs, commercial and legal support, and sometimes our executive to provide customer value.
We are looking for passionate and driven individuals who have:
- Experience of digital transformation within the financial services or pharma sectors
- Successfully owned and sold a broad range of high value tech services/solutions to large/enterprise customers
- Experience as a sales or delivery SME across a wide range of modern technologies
- Knowledge of building solutions with Azure, dev ops , data or analytics
- A strong customer value focus
- Proven team, opportunity and solution management experience
- An ability to build confidence through integrity
- A strong motivation to learn, grow Ascent based on results and define your career here in the process
Insight into Ascent
At Ascent, we're all about connecting data, software, and purpose to achieve remarkable outcomes. Our focus is on facilitating digital transformation by helping our clients solve problems, innovate, and improve existing processes.
As a growing company, we offer numerous opportunities for you to make a difference within your career and your team as well as the broader business. Collaboration and support are at the core of our culture, and you'll have the chance to work on exciting projects alongside talented colleagues and be a part of one of our many communities.
We embrace a hybrid working model, dependent on the roles key focuses and needs we provide flexibility for you to work from the office, meet with clients as required, or work remotely in a manner that suits your preferences and productivity. Along with a competitive salary commensurate with your experience, we offer 25 days of annual leave, in addition to public holidays, a contributory pension plan, and other essential benefits.
At Ascent, diversity and inclusion are fundamental principles that guide our actions. We are committed to fostering an environment where everyone is valued and respected, regardless of gender, pregnancy, and maternity status, marital or civil partnership status, sexual orientation, race, nationality, ethnic origin, age, religion or belief, or disability status. If you need any reasonable accommodations during the application process, please inform us.
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