Client Services Manager
3 weeks ago
Do you have experience of managing a team within a client services environment?
Are you looking for a fully remote role that will enable you to work with colleagues across the globe?
If you said yes then we may have the role for you...
This is AFR are excited to be working with a global solutions organisation. A family run business with a global presence in over 30 countries, it’s an exciting time to be joining the organisation. They currently have a rare opportunity for a Client ServicesManager to join their successful and friendly team.
**What you'll be doing**:
- Analyse department performance and report
- Develop and manage the Client services system
- Manage a small team of Global Client Services Administrators
- Continually improve efficiency and a positive worker experience
- Oversee the onboarding of workers
- Manage the initial tickets from workers and delegate tasks to Global Client Services Administrators
- Manage any complex queries from workers
- Oversee, track and follow up relevant internal departments to deal with queries or issues in a timely manner
- Manage the development of a good rapport with workers (approx. 900 workers)
- Manage and develop worker records on the system so that action is tracked and followed up efficiently
**What you'll have**:
- Experience of working in a client service focused role with around 2 years as a manager
- Experience of managing a team
- Experience of implementing new IT systems
- Flexibility to manage 3 employees in different time zones
- HR, Legal/ Contracts or Payroll experience would be highly desirable
**What you'll get**:
- Fully remote working (can accept applicants from anywhere in the UK, Ireland, Cyprus and Malta)
- Opportunities for international travel
- 25 days annual leave
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