Client Services Manager
3 weeks ago
Position: Client Services Manager
Location: London
Reporting to: Office Director
Responsibilities:
* Manage office operations of this Insurance Broker efficiently, ensuring smooth day-to-day functioning.
* Organise compliance activities and liaise with headquarters to ensure adherence to regulatory standards.
* Utilise your strong background as an Account Handler to understand client needs and deliver exceptional service.
* Collaborate with the Managing Director, Team Leaders, Compliance Officer, Head of People, and other stakeholders to drive organisational and cultural change.
* Foster a performance-driven culture that maximizes the potential of our team and enhances customer outcomes.
* Review existing processes and implement improvements to optimise efficiency.
* Enhance MI reporting to provide valuable insights for decision-making.
* Promote a culture of compliance, sales excellence, and continuous improvement.
Requirements:
* Proven experience in office management and client services within the insurance industry.
* Strong background as an Account Handler, with a thorough understanding of Commercial Lines.
* Excellent organisational and multitasking skills, with a keen eye for detail.
* Demonstrated ability to lead and inspire teams to achieve exceptional results.
* Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
* Knowledge of regulatory requirements and experience in ensuring compliance.
* Strategic thinker with the ability to drive change and improve processes.
* Proficiency in MI reporting tools and Microsoft Office suite.
Why join our client
* Opportunity to work with a dynamic and passionate team in the heart of London.
* Competitive salary + Bonus + Benefits package.
* Culture that is unique in the industry.
* Supportive work environment with opportunities for professional development and growth.
If you are a motivated self-starter with a passion for client service excellence, account handling expertise and who has the drive to make a difference, we want to hear from you
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