Emergency Department Receptionist

2 weeks ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

Do you work well in a team?

Are you able to focus on tasks in busy environments? Are you ready for a demanding yet rewarding role within the NHS?

Duties will include booking in patients presenting to ED by utilising hospital systems such as Maxims, PAS, CITO eNotes & Oceano in order to contribute to the effective delivery of patient care.

To provide an efficient reception service to a variety of patients (who potentially could be vulnerable/challenging due to the nature of their presentation) and all visitors arriving at the Emergency Department, Royal Cornwall, Hospital.

Be a role model demonstrating good communication and ensuring robust and open contact with all emergency department (ED) service users.

To register patients accurately, using the appropriate RCHT systems.

To act as an intermediary between patients, relatives, nursing and medical staff in ED.

Provision of a comprehensive and effective administrative service to support the smooth and efficient running of the ED team which is part of the high quality service delivered by the Emergency Directorate.

Previous experience of working in a customer focused environment is essential.

Previous experience of working within a healthcare environment / clinical setting, and previous experience of using healthcare IT systems would also be desirable.

Ability to organise and prioritise own workload to meet all relevant deadlines is essential.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England
- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

The applicant for this position must be able to communicate effectively and respectfully at all times with both patients and colleagues.

Team work is an essential part of this role, as it is across the entire Emergency Department and across the trust as a whole.

We encourage support and kindness in every role/task you take on, this being an essential attribute to all colleagues.

Our staff matter to us and we recognise that a friendly environment helps our colleagues to work to their best ability.

Healthy, supportive and focused working relationships support the environment we have worked hard to achieve. Communication is a key part of the role, being able to discuss your workload and relay information to other colleagues is also vital.

The successful applicant needs to have high levels of accuracy while under pressure. Keeping your team members informed allows patient care to flow smoothly and efficiently, ensuring patients received quality care.

For full details please see the attached job description and person specification.



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