Service Administrator

4 weeks ago

Falkirk, United Kingdom Alltruck Scotland Full time

**Are you looking for your next career step?**

If you want to be the best, it could be working with some of the world’s finest commercial vehicles. Alltruck Commercial Vehicle Repairs is looking for the right people to join their ever expanding and successful team based in Grangemouth.

Alltruck Commercial has been supporting its customers for over a decade, providing a wide range of services for commercial vehicle customers throughout Scotland. We are now a Mercedes-Benz and FUSO Trucks-approved after-sales repairer.

If you join Alltruck Commercials as a Service Administrator, you will find you are working with a team that provides the highest standards in customer care. We focus on delivering excellence for our truck customers. This role is critical within the Service Department, supporting the Service Advisors and Service Manager to ensure customers receive the best service through efficient, timely and accurate administration processes.

**Service Administrator**

**Job Types**: Full-time, Permanent

**Salary**: Negotiable dependant on experience
Hours: Monday to Friday and Weekend availability

**This Role**

Responsible for collating and processing estimates and technicians job cards to invoice and all associated paperwork completed within the company and adhering to Mercedes-Benz Truck UK procedures.

Preparation and submission of compliance documents ensuring the documentation is accurate and compliant with Alltruck & MB Truck UK procedures.

Supporting the service department operation with the management of the WIP. Ensure all part returns are stored and available for return on request from the manufacturer.

**About You**

You think and act with the customer in mind. You professionally implement all Alltruck and Mercedes-Benz processes and procedures to provide the best experience for your customers.

Proven track record in service administration

Organised: you have excellent time management skills and work in a well-organised and structured way to prioritise tasks.

Resilient: you are a consistent performer who can work under pressure. You deliver consistent performance in a fast-paced environment.

Team player: you work well in a team and ensure frequent communication and engagement with others.

**Experience**

Experience in customer contact and customer support.
Experience in an automotive service operation or in a comparable role within the service sector.
Basic technical knowledge and an understanding of service and parts.
Basic computer skills as well as general business knowledge.
Full training will be provided.

**Benefits**

Extensive progressive manufacturer training
29 days holiday (including annual leave)
Company Vehicle Lease Scheme
Death in service
Company pension

With career development opportunities, staff incentives, and a great working environment, your time at Alltruck Commercials will be satisfying, rewarding, enjoyable and beneficial. Working with Alltruck, your hard work and commitment will not go unnoticed.

We strive to be the best in everything that we do, we believe that we have the best products and deliver the best customer service. We can only achieve this by having a team of the best people. Do you have the right skills, experience and attitude to join our team?

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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