Scheduler

3 months ago


Newmarket, United Kingdom Sureserve Group Full time

**Scheduler**

**Newmarket** - Full Time**

Here at Providor, we are a leading provider of Smart Metering services across the UK and currently have an opening for a Scheduler position on a full-time basis.

**The Role**:

- Reporting into the Planning & Scheduling Senior, the Scheduler will be responsible for operational efficiency and on day jeopardy management of engineers. By ensuring engineers are aware of their daily jobs and everything is in place for job completion. To ensure effective on the day co-ordination of engineers to achieve maximum outputs - allocation of emergencies in day.
- This is a varied role, providing many opportunities to further develop your skills.

**Specific Roles and Responsibilities**:

- To ensure all jobs are assigned to the relevant engineers within designated regional/client areas.
- To ensure the engineers are aware of their daily schedules by assigning work their work and communicating any specific requirements.
- To manage customers’ expectations, keep customers update for early or late arrivals, redeploying and rescheduling appointments. Managing emergency call outs and achieving SLA’s of emergency appointments.
- To ensure processes are always followed to ensure the efficiency of the operation.
- To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas.
- To ensure the engineers are aware of any emergencies that have been assigned to them.
- To ensure all calls are answered within a timely manner.
- To adapt to and complete any additional ad-hoc requests as instructed by your line manager.

**The Individual**:

- Good geographical knowledge
- Excellent communication skills
- A good telephone manner
- The ability to record information with a high degree of accuracy
- Be self-disciplined and self-motivating
- Office experience
- Good standard of Education - GCSE level

**What We Offer**:

- Employer contributed pension scheme
- Employee Assistance Programme with 24 hours telephone and online access,
- 29 days annual leave (Inc. statutory bank holidays)
- Access to Flexible Benefits Scheme (including buy holidays, bike to work scheme, Health shield care plan, and many more)
- Life assurance
- Breakfast Club
- Social Events

**Salary £25,366**

**Plus, a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPI’s


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