Out of Hours Scheduler

5 months ago


Newmarket, United Kingdom Sureserve Group Full time

**Out of Hours Scheduler - Newmarket**

**Monday - Friday 17:00PM-22:00PM**

Here at Providor, we are a leading provider of Smart Metering services across the UK and are currently have an opening for an Out of Hours Scheduler position on a part time basis.
**The Role**:
Working within a small team and reporting into the Out of Hours Senior the Out of Hours team are responsible for vetting and assigned our client emergency appointments outside of working hours.

The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and if so, are attended within SLA.

This is a varied role, providing many opportunities to further develop your skills.

**Specific Roles and Responsibilities**:

- To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas.
- To ensure the engineers are aware of any emergencies that have been assigned to them.
- To ensure the customer and client is called with an ETA of engineer arrival.
- To ensure all outstanding appointments are call and either rescheduled or cancelled.
- To ensure all calls are answered within a timely manner.
- To ensure processes are followed at all times to ensure the efficiency of the operation.
- To adapt to and complete any additional ad-hoc requests as instructed by your line manager.

**The Individual**:

- Good geographical knowledge
- Excellent communication skills
- A good telephone manner
- The ability to record information with a high degree of accuracy
- Be self-disciplined and self-motivating
- Office experience
- Good standard of Education - GCSE level

**£12.48ph**

**Plus, a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPI’s


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