Out of Hours Scheduler

5 months ago


Newmarket, United Kingdom Aaron Services Full time

**Out of Hours Scheduler - Newmarket**

**Monday - Friday 17:00PM-22:00PM**

**Here at Providor, we are a leading provider of Smart Metering services across the UK and are currently have an opening for an Out of Hours Scheduler position on a part time basis.**
**The Role**:
**Working within a small team and reporting into the Out of Hours Senior the Out of Hours team are responsible for vetting and assigned our client emergency appointments outside of working hours.**

**The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and if so, are attended within SLA.**

**This is a varied role, providing many opportunities to further develop your skills.**

**Specific Roles and Responsibilities**:
**To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas.**

***

**To ensure the engineers are aware of any emergencies that have been assigned to them.**

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**To ensure the customer and client is called with an ETA of engineer arrival.**

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**To ensure all outstanding appointments are call and either rescheduled or cancelled.**

***

**To ensure all calls are answered within a timely manner.**

***

**To ensure processes are followed at all times to ensure the efficiency of the operation.**

***

**To adapt to and complete any additional ad-hoc requests as instructed by your line manager.**

***

**The Individual**:
***

**Good geographical knowledge**

***

**Excellent communication skills**

***

**A good telephone manner**

***

**The ability to record information with a high degree of accuracy**

***

**Be self-disciplined and self-motivating**

***

**Office experience**

***

**Good standard of Education - GCSE level**

***

**£12.48ph**

**Plus, a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPI’s**

**Business**

***

**Providor**

**Role**

***

**Office Roles**

**Locations**

***

**Newmarket**

**Monthly salary**

***

**£25,366**

**Employment type**

***

**Part-time


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