Customer Service Reception/administration Assistant

6 days ago


West Suffolk, United Kingdom West Suffolk Council Full time

**About the role**:
We are looking to appoint an afternoon Customer Service Reception Assistant with additional administrator duties to join our team at our West Suffolk House office in Bury St Edmunds.

The role will involve welcoming visitors that are attending pre-booked appointments or Council meetings. Supporting customers to access the relevant Council support, including promoting the use of self-serve options and providing digital assistance if needed. Transactional and administrative tasks to support the wider Customer Services Team.

**What you will need**:
You must have excellent IT skills and the ability to effectively manage your workload according to business priorities. Training will be provided for the various systems we use.

**Why work for us?** **Our benefits include**:

- a generous pension scheme (LGPS) including life assurance (a payment of three times your annual salary)
- flexible working options to enable work/life balance
- agile working (ability to work in the office and from home) with work being an activity we do, not a place we go
- access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and spread the cost over your salary).
- Rail and bus staff discounts
- a range of Health and Wellbeing initiatives including an employee assistance programme
- discounted membership at Abbeycroft Leisure centres
- a culture of learning inspiring staff to focus on continuous learning
- Modern office accommodation

**For more information**:
For an informal discussion and further information please contact Angela Robertson, Customer Service Team Leader on 01284 757618.

**Closing date**: Sunday 24 March 2024

**Interview date**: Thursday 4 April 2024

West Suffolk Council has been rated in the top 10 councils for climate action and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2030.



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