Planning & Customer Service Administrator

2 weeks ago


West Calder, United Kingdom The North British Distillery Company Ltd. Full time

**Position**:Planning & Customer Service Administrator

**Location**:West Calder

**Reports to**:Planning & Customer Service Manager

**Overall purpose of Role**:
To assist the Company by providing efficient and effective operation of the warehouse management software, whilst also providing administrative support to the Planning & Customer Department.

**Skills & Experience**:
**Background**

A ‘hands on’ and proactive administrator, looking to expand their Customer Service and Planning Skills within a small team. Confident liaising between internal and external stakeholders to ensure clear communication.

**Technical Experience**
- Intermediate PC Skills - Formula and graphs in excel, import photographs in PowerPoint, high standard of document production, report writing
- Strong analytical and numerical skills, with the ability to input and interpret complex data using IT systems
- Previous Administration experience

**Customer Focus**
- Professional telephone manner and experience of dealing with service users and suppliers
- Ability to perform front of house reception duties with a customer focussed approach
- Ability to form strong working relationships with customers and suppliers

**Behaviours**
- Confident, with the ability to gain trust and respect
- Ability to cope with a varied workload which can be high volume at times
- A positive attitude with the desire to expand their skill set
- Organised with a high level of attention to detail
- Able to respond quickly to emerging business needs
- Ability to prioritise tasks

**Health & Safety**
- Working knowledge of HSE legislation

**Main Responsibilities**:
1. Supporting the installation of the inventory warehouse management software.

3. Supporting members of the Planning & Customer Service Department in maintaining files and databases.

4. Regularly liaising with the Warehousing Operations Department to ensure the smooth running of site operations and maintaining communication across all areas of the business.

5. Assisting Planning & Customer Service Department with administration tasks.

6. Processing customer instructions and providing both internal and external customers with stock related information where required.

7. Any other duties that may reasonably be required in line with your contractual role.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Do you have the right to work in the UK without restrictions?

Work Location: In person

Application deadline: 04/12/2023


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