Trainer (Call Centre)
5 months ago
**Trainer (Call Centre)**
Our client has gone through an exciting time of restructure, which in turn has created a positive and fun workplace.
They are now looking for an experienced Trainer, who can come in and standardise the call centres materials and processes, and provide training to Agents and work with the Team Leaders to help continue successful working practise.
**The Role**:
- You will develop and standardise the customer service department's training material and develop the customer service management team into the future trainers.
- You will ensure that the training is handed over to its owner and will establish a version control process.
- The trainer will be required to share best practices and training expertise with the customer service management team.
- To be successful as in this role you must have extensive experience in training and be able to hit the ground running.
- Evaluate employee performance and gauge where skills need improvement.
- Create training programs and prepare any learning materials needed.
- Conduct surveys to judge how programs are received and if changes are needed.
- Prepare onboarding training for new employees.
- Establish a version control process This is a Fixed-term full time role with some flexibility of hybrid working. Office attendance will be required.
**The Individual**:
- Previous Training experience gained within a contact / call centre
- Organised and structured and proven experience formulating training materials
- A confident, approachable and friendly communicator
- Keen to lead by example
- Able to hit the ground running
Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 12 months
Work Location: In person
Reference ID: EW 13205
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