Customer Service

5 months ago


Sutton, United Kingdom Lloyd Recruitment Services - Epsom Full time

**Customer Service**

**Would you like to work for a growing organisation, who put people at the front of safety?**

Lloyd Recruitment Services are working with a leading organisation based in Epsom, who are looking for individuals to join them and help make a difference to the community.

Providing a calm and professional service, you will respond to inbound calls from members of the public either facing emergency situations or needing guidance and advice, sometimes being required to respond quickly and efficiently.

Working in a friendly team, you will need to be a clear and confident communicator and be able to remain calm when under pressure.

**Duties**:

- Taking incoming calls gaining as much info as possible and imputing information on to database
- Being a friendly voice on the end of the phone while advising the best course of action
- Understanding the nature of the call i.e. urgent or non-urgent and passing to relevant department

**The Individual**:

- Excellent interpersonal skills with good telephone manner to ensure callers are put at ease
- Ability to work well under pressure and make quick decisions
- Ability to retain information and record to a high level
- Previous experience in a call centre or working with vulnerable people would be an advantage

**Terms**:
Monday to Friday

9-5.30pm

£22,000 basic + benefits package

Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

**Job Types**: Permanent, Full-time

**Salary**: £22,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: KW 13512


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