Contact Centre Advisor

5 months ago

Sutton Coldfield, United Kingdom Cox Automotive Full time

Inspection Services is a core part of the Manheim Inventory Solutions business, and is the number one provider of end of lease vehicle inspection and collection services. Inspection Services offers its customers a seamless process that enables them to capture end of lease damage on the vehicle in the presence of the Hirer, thus providing a tangible return on investment. Inspection Services supports the auction infrastructure by delivering these already inspected vehicles ready for sale. Inspection Services also delivers vehicles to auction centres outside the Manheim portfolio. By servicing our Customers, Customers, Inspection Services are a trusted business partner of most blue chip leasing companies.

**Scope of Role**:
Reporting to the Contact Centre Team Leader

Your role will be to support the Contact Centre function by making and taking telephone calls from/to hirers. All Contacts should be made in a professional manner adhering to call quality measures at all times, facilitating where possible the hirer to book their inspection and/or collection as required with the use of Magic 5.

You are representing our Customers (Lease Companies) so must have a proficient interaction with the Hirer and offer a first time resolution to whatever requirement they may have. You will be required to hit targets as agreed in line with the department service level agreements. You will also support other team members within Inspection Services to make sure customers are put at the heart of our business. In addition to this, you will be expected to propose improvements that support a continual improvement culture within the dept.

**Objectives for Role**:

- Hit daily call targets. These will consider the quality and quantity of calls, with added focus on inbound SL’s being achieved.
- Escalating complaints in line with department procedures
- Liaising with other team members to create a harmonious team approach to service.
- General Admin support where required.
- Support with the on boarding of new customers into the Contact centre.
- Continually looking for opportunities to improve the inbound Contact processes through continuous improvement.
- Deliver a great customer experience by giving first time resolution for customers.
- Any other telephone and/or administration duties essential to enable the smooth operation of MIS.

**Skills, Knowledge and Experience**:

- Strong customer service skills and telephone manner
- Excellent communication skills both written and verbal
- Organised with the ability to work to tight deadlines and under pressure
- Excellent administration skills
- Flexible and able to adapt to change quickly
- Able to follow instructions and work using your own initiative

**_
STRICTLY NO AGENCIES PLEASE_**
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._
- #INDAR_

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

  • Contact Centre Assistant

    5 months ago

    Sutton Coldfield, United Kingdom Birmingham Metropolitan College Full time

    BMet (Birmingham Metropolitan College) is on an exciting journey! Be a part of our students' experience and make a difference. BMet is a great organisation, home to thousands of bright and enthusiastic students and many talented and experienced staff. We are passionate about providing the qualifications and training that local employers and communities...

  • Customer Service Advisor

    5 months ago

    Sutton Coldfield, United Kingdom People Solutions Full time

    **Customer Service Advisor**: £11.44 - £11.44 per hour per hour B76 Temporary **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...

  • Sessional Contact Supervisor

    2 weeks ago

    Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleThe London Borough of Sutton is committed to providing high-quality contact services for its looked-after children. To achieve this, we are recruiting sessional contact supervisors who will work as part of a multi-disciplinary team at Sutton Family Centre.We are seeking a contact supervisor to oversee contact sessions between children and their...

  • Sessional Contact Supervisor

    2 weeks ago

    Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleThe London Borough of Sutton is committed to providing high-quality contact services for its looked-after children. To achieve this, we are recruiting sessional contact supervisors who will work as part of a multi-disciplinary team at Sutton Family Centre.We are seeking a skilled contact supervisor to oversee contact sessions between children...

  • Sessional Contact Supervisor

    1 month ago

    Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleThe London Borough of Sutton is committed to providing high-quality contact services for its looked-after children. To achieve this, we are recruiting sessional contact supervisors who will work as part of a multi-disciplinary team at Sutton Family Centre.Key ResponsibilitiesSupervise contact sessions between children and their...

  • Sessional Contact Supervisor

    1 month ago

    Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleThe London Borough of Sutton is committed to providing high-quality contact services for its looked-after children. To achieve this, we are recruiting sessional contact supervisors who will work as part of a multi-disciplinary team at Sutton Family Centre.Key ResponsibilitiesSupervise contact sessions between children and their...

  • Sessional Contact Supervisor

    4 weeks ago

    Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleThe London Borough of Sutton is committed to providing high-quality contact services for its looked-after children. To achieve this, we are recruiting sessional contact supervisors who will work as part of a multi-disciplinary team at Sutton Family Centre.Key ResponsibilitiesSupervise contact sessions between children and their...

  • Sessional Contact Supervisor

    4 weeks ago

    Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleThe London Borough of Sutton is committed to providing high-quality contact services for its looked-after children. To achieve this, we are recruiting sessional contact supervisors who will work as part of a multi-disciplinary team at Sutton Family Centre.Key ResponsibilitiesSupervise contact sessions between children and their...

  • Sessional Contact Supervisor

    4 weeks ago

    Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleThe London Borough of Sutton is committed to providing high-quality and consistent contact services for its Looked After Children. To achieve this, we are recruiting sessional contact supervisors who will be part of a multi-disciplinary team at Sutton Family Centre.Key ResponsibilitiesSupervise and support direct contact between children, their...

  • Sessional Contact Supervisor

    4 weeks ago

    Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleThe London Borough of Sutton is committed to providing high-quality and consistent contact services for its Looked After Children. To achieve this, we are recruiting sessional contact supervisors who will be part of a multi-disciplinary team at Sutton Family Centre.Key ResponsibilitiesSupervise and support direct contact between children, their...

  • Customer Service Administrator

    5 months ago

    Sutton Coldfield, United Kingdom HollyField Personnel Full time

    Customer Service Administrator £21,000 - £23,000 **Job Type**: Full time, Permanent Location: Lichfield, HYBRID WORKING (Monday and Friday from home) Hours: Monday to Friday, 9am to 5pm Our long-standing client is looking to recruit a Customer Service Administrator to join their team. What our client offers: - Competitive pay - 25 days holiday plus...

  • Customer Support Advisor

    5 months ago

    Sutton Coldfield, United Kingdom Alma Personnel Full time

    **Customer Support Advisor** Our well-established client based in the Sutton Coldfield area is looking for a Customer Support Advisor to join their expanding, busy team on a permanent basis. **Duties of the Customer Support Advisor include but are not limited to: -** - Resolving any issues raised by clients, raising technical issues to appropriate...

  • Customer Service Advisor

    5 months ago

    Sutton Coldfield, United Kingdom 4Leisure Recruitment Ltd Full time

    **Customer Service Advisor - Sutton Coldfield** Part Time role available 30 hours per week including evenings and weekends £11.50ph + monthly commission + annual bonuses The Massage Company is looking for great Customer Service Advisors to work front of house for our multi award-winning concept in Sutton Coldfield and within our centres nationwide. We...

  • Trainee Optical Advisor

    5 months ago

    Sutton Coldfield, United Kingdom Scrivens Opticians & Hearing Care Full time

    If you are looking to develop a career in Optical and Hearing care, Scrivens Opticians is an excellent place to start. You will be matched to the branch or regional need and may have the opportunity to work at more than one branch, which will allow you to gain even more experience. As a busy Optical Advisor you will spend your time on various aspects of...

  • Trainee Hearing Advisor

    5 months ago

    Sutton Coldfield, United Kingdom Scrivens Opticians & Hearing Care Full time

    If you are looking to develop a career in Optical and Hearing care, Scrivens Opticians is an excellent place to start. You will be matched to the branch or regional need and may have the opportunity to work at more than one branch, which will allow you to gain even more experience. As a busy Trainee Hearing Advisor you will spend your time on various...

  • Sales Advisor

    5 months ago

    Sutton Coldfield, United Kingdom H&M Full time

    As a Sales Advisor, you are responsible for always putting our customers first** **while creating an exceptional shopping experience in-store. Together with a great team, you contribute to the sales and profit** **in your store** **and share product and fashion** **knowledge. **Key responsibilities**: - You are responsible for inspiring our customers by...

  • Specialist Debt Resolution Advisor

    4 weeks ago

    Sutton Coldfield, Birmingham, United Kingdom Lloyd Recruitment Limited Full time

    Job OverviewWe are seeking a skilled Specialist Arrears Advisor to join our client based in the local area.The successful candidate will be the first point of contact for all enquiries relating to areas and debt management.The focus of this role is to engage with each customer, using effective listening skills to build a rapport and understand each element...

  • Specialist Debt Resolution Advisor

    4 weeks ago

    Sutton Coldfield, Birmingham, United Kingdom Lloyd Recruitment Limited Full time

    Job OverviewWe are seeking a skilled Specialist Arrears Advisor to join our client based in the local area.The successful candidate will be the first point of contact for all enquiries relating to areas and debt management.The focus of this role is to engage with each customer, using effective listening skills to build a rapport and understand each element...

  • Customer Service Advisor

    5 months ago

    Sutton-In-Ashfield, United Kingdom TurnerFox Recruitment Limited Full time

    Customer Service Advisor - Temporary ongoing role, Immediate starts available! £11ph - £12ph Sutton In Ashfield Monday - Friday We have great opportunity for an experienced customer service advisor to work for our lovely client in the Sutton in Ashfield area. The role of customer service advisor will involve: - Receiving inbound calls from customers...

  • Sessional Contact Supervisors

    2 months ago

    Sutton, United Kingdom London Borough of Sutton Full time

    About the Role The London Borough of Sutton is committed to providing their Looked After Children with high quality and consistent contact. In order to achieve this we are recruiting sessional contact supervisors who will be based at Sutton Family Centre, where they will be part of a multi-disciplinary team, that provide a wide range of services for...