Clinical Support Team Administrator
3 days ago
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us
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JOB DESCRIPTION/PERSON SPECIFICATION
YOUR APPLICATION
**Job overview**:
The Post Holder would provide Administration Support to our very busy ADHD Service within the Child & Family Team and would be expected to work along side the wider Admin Team based at Walker Close, this would include Reception Cover when needed.
Good office based skills would be required, however, full training will be provided.
Do you have excellent communications skills and a keen eye for detail?
Can you effectively manage multiple tasks and priorities?
Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?
If you have said ‘Yes’ to each of the above, then we might just have the role for you.
**Main duties of the job**:
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience, and will also have excellent customer service skills and administration experience.
You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage, as well as Minute Taking and Digital Audio Transcription, however not essential as training will be provided.
Due to COVID 19 working restrictions, there may be a requirement to work from home at times and if so, you will be provided with equipment and training to support this arrangement.
**Working for our organisation**:
This is an exciting time of Transformation of Mental Health Services in Suffolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed. NSFT in collaboration with the Suffolk alliance partners are striving to deliver a truly biopsychosocial approach within the 'Thrive' framework. This is going to require significant system changes across Suffolk to realise the goal of a whole system approach.
Do you have the passion, ambition and creativity to help us to reach our ambition to develop the Suffolk Child, Family and Young Peoples service? We would love to hear from you.
**Detailed job description and main responsibilities**:
Please see attached Job Description.
Essential criteria:
Benefits included with this role are:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) Pro Rata
Welcome to the County of Suffolk, an area of outstanding natural beauty. With its vibrant towns, quaint villages and secluded coastal retreats, it provides a wide range of housing and leisure opportunities. London is only 1 hour by train.
**Person specification**:
**Experience**:
**Essential criteria**:
- Understanding and experience in a full range of administration procedures and systems gained through practice at intermediate level.
**Desirable criteria**:
- Microsoft Packages Experience
**Qualifications**:
**Essential criteria**:
- NVQ 3 Business Administration or equivalent or working towards.
- Experience working in a busy office, including monitoring phones
**Desirable criteria**:
- Knowledge of Trust electronic record system
- Digital Audio Transcription and Minute Taking
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes
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