Head of Service Delivery

3 weeks ago

Luton Airport, United Kingdom easyJet Full time

**Head of Service Delivery
- Luton
- Hybrid**

Our People Team plays a crucial role in recruiting, retaining, and developing our talented workforce across our geographically diverse organisation. They create a thriving workplace and connect our employees to a work environment they love. We offer hybrid and flexible working options, attractive benefits, autonomy, and the opportunity to be part of an exciting industry surrounded by great colleagues.

As the second largest airline in Europe, with over 13,000 great colleagues and many more within our supply chain partners, the impact of your work can be felt far and wide. One year at easyJet is said to feel like three years elsewhere, thanks to the unique opportunities, exposure, ownership, and support that define our culture. You can do your best work and make a real impact

As the Head of People Service Delivery, reporting directly to the Director of People Services, you'll lead and develop a suite of Manager and Employee People Services across Europe. Your teams provide expert support, advice, and guidance to our 350 managers and 13,000 employees spanning 8 countries. Managing a dedicated team of more than 35 HR professionals, including Managers, Team Leaders, Specialists, Advisors, and Administrators, you'll ensure a seamless colleague experience, driving a self-service approach while maintaining compliance in all aspects.

Beyond day-to-day operations, you'll spearhead continuous improvement initiatives across all processes, effectively managing change initiatives. Moreover, you'll play a crucial role in developing the People Strategy, driving impactful change and presenting key insights to drive our company's success.

We're seeking a dynamic leader with a proven track record in HR service management and a passion for driving positive change. With strong communication skills and a strategic mindset, you'll thrive in our fast-paced environment and make a tangible impact on our company's journey.

**What you'll be doing**

Join our People team at easyJet and step into an exciting role where you'll be at the forefront of delivering exceptional people operations. As a key member of our team, you'll play a critical role in providing seamless and user-friendly services to our colleagues. Your responsibilities will encompass ensuring the timely and accurate delivery of essential services, offering reliable advice and guidance to our people managers. Additionally, you'll be creating people policies that are not only comprehensive but also easily understandable and implementable, fostering clarity and efficiency across the organisation. Beyond this, you'll have the opportunity to champion change, leading initiatives aimed at transforming processes and continually seeking innovative ways to simplify and streamline operations, ultimately making life easier for everyone involved.

Join our dynamic team and play a crucial role in strategic customer partnerships. You'll bring diagnostic thinking and creative problem-solving to tackle business challenges. Your responsibilities include cultivating collaborative relationships, managing expectations, and delivering top-notch services aligned with key goals. As an HR thought leader, you'll offer guidance on core HR processes and navigate complex ER cases. You'll also be accountable for meeting operational metrics, addressing escalated issues, and implementing preventive measures. Drive continuous improvement and innovation in advice, day to day admin and case management to establish recognition for outstanding HR practices and customer service excellence.

**Requirements of the Role**

**Skills**

**What you’ll get in return**

> Competitive base salary

> Up to 30% bonus

> 25 days Annual Leave

> BAYE, SAYE & Performance share schemes

> 7% pension

> Life Assurance

> Flexible benefits package

> Excellent staff travel benefits

>Work away options

**Location & Hours of Work**

This full-time role will be based in Luton and will be 40 hours per week
- Hybrid
- 3 days in the office

**About easyJet**

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet.

At easyJet our aim is to make low-cost travel easy - connecting millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

Whether you’re working as part of our front-line operations or in our corporate roles, we’ll give you everything you need to make a personal impact on our growing business. We believe in sharing new opportunities, stepping up to challenges and supporting each other with our Orange Spirit.

Make a difference with your next role. Make it easyJet

**Apply**

LI-JR1 #LI-HYBRID

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